Blog2019-02-21T16:27:03+00:00

3 Ways to Enlighten Your Hotel Management Software

The benefits of property management systems are endless, especially in the hectic world of the hospitality industry. When you factor in that travelers visit up to 38 websites before even making a booking, you know that the benefits of modern hotel management software are essential.   The future of the [...]

By |September 10th, 2018|Categories: Hospitality Industry Trends|Tags: |

Technology’s Role in Hotel Operations Management (Part 2): Welcome to The Cloud

Welcome to The Cloud. It’s an entirely new way of thinking about PMS software for hotels since this technology sets the stage for reinventing every aspect of the hotel management experience.   OK, it’s not actually new, it just seems new. Cloud computing may be a relatively new entrant into [...]

By |August 28th, 2018|Categories: Hospitality Industry Trends|Tags: , , , |

Technology’s Role in Hotel Operations Management (Part 1): History and Challenges

Call it the accidental boss. Born at the dawn of the computer age to digitize check-ins and calculate guest expenditures, the hotel property management system (PMS) started in earnest. In fact, it was hardly a PMS at all. These early systems were more akin to a series of not quite [...]

By |August 20th, 2018|Categories: Hospitality Industry Trends|Tags: , , |

Case Study: Cobblestone Hotels

Based in Neenah, Wisconsin, Cobblestone Hotels is a premiere upper-midscale brand with currently over 140 hotels open, under construction or in development across 18 different states in  the United States. Founded in 2008, Cobblestone was a small brand and couldn’t originally envision the success they achieved in ten years.   [...]

By |July 31st, 2018|Categories: Hotel Customer Spotlight|

3 Ways to Improve Guest Loyalty at Your Hotel

Encouraging guests to come back time after time can be a challenge. Whether you run a hotel chain or a quaint, boutique bed and breakfast, guest loyalty is likely one of your main priorities. Since many hotels now have to compete not only with each other but also with OTAs [...]

By |July 23rd, 2018|Categories: Guest Loyalty|

3 Ways Technology Can Improve Your Hotel’s Concierge Services

Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks [...]

By |July 11th, 2018|Categories: Hospitality Industry Trends|

HITEC 2018: Your Guide to the Houston Convention

If it’s summer, it must be HITEC. For those not in the know, it’s the Hospitality Industry Technology Exposition and Conference, the hotel industry’s longest running hotel technology conference. It also happens to be the largest event of its kind, and the most attended. And for good reason - it’s [...]

By |June 14th, 2018|Categories: Hospitality Conferences|

3 Great Tips to Improve Your Hospitality Business This Summer

If you’re involved in the hospitality property management industry, you’re probably fully aware of how important it is to keep your guests as happy as possible. Even one poor experience with a single guest can ruin your hotel’s reputation and lead to major financial issues down the line for your [...]

By |June 13th, 2018|Categories: Cloud-based PMS|

Stop Human Trafficking Now!

The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization [...]

By |June 12th, 2018|Categories: Hospitality Industry Trends|

Ready or Not… GDPR Compliance Is Here

GDPR at a glance By now you have probably heard about the new privacy law enacted by the European Union (EU) that took effect May 25, 2018.  Called the General Data Protection Regulation (GDPR), the new law impacts those organizations based in the EU, and it also potentially applies to [...]

By |June 4th, 2018|Categories: Hospitality Industry Trends|

SkyTouch launches learning management system

SkyTouch Technology launched the SkyTouch University learning management tool, and enhancements to its SkyTouch customer community. SkyTouch customers can now customize training modules to educate staff regarding on-property best practices, and processes for achieving key objectives, such as improving the guest experience and driving revenue. Read full article here.

By |May 29th, 2018|Categories: SkyTouch Technology In The News, Employee Training / Turnover|

Get to know the Kensington Park Hotel

In this week’s SkyTouch customer spotlight, we travel to the Kensington Park Hotel in San Francisco, an upscale hotel that shares a unique space with five other entities. The building is owned by the Elks Lodge in San Francisco, who occupy several floors including a health club in the basement. [...]

By |May 23rd, 2018|Categories: Hotel Customer Spotlight|

Cyber Security: Your Hotel May Depend On It

The security of your data is critical to your business. Credit card fraud topped $24.7 billion in 2016, according to Nilson. Hoteliers must follow strict rules based on the Payment Card Industry Data Security Standard (PCI DSS), which requires all companies that accept, process, store or transmit credit card information [...]

By |May 8th, 2018|Categories: Webinars|

Two Ways That Technology Can Mitigate Rising Labor Costs

North American hotels are experiencing record revenue as the economy continues to grow, but there is a downside to all this economic growth. Wages in the hotel business are rising faster than rates, which can cut into a hotel’s margins. The Bureau of Labor Statistics estimates that total compensation for [...]

By |May 1st, 2018|Categories: Employee Training / Turnover|

Harnessing Your Hotel Data to Drive Profitability

There’s an old Latin adage “knowledge is power.” Though the phrase itself dates to early recorded history, it’s still as relevant today as ever. It’s especially true for the modern hotel business. It’s now possible to turn what was once invisible data into actionable insights from which to make smarter, [...]

By |April 24th, 2018|Categories: Hospitality Industry Trends|

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