How to Enhance Guest Satisfaction During the Busiest Time of Year Summer is here—and with it comes full rooms, packed lobbies, and guests ready to make the most of their vacations. For boutique hotels, this season is a golden opportunity to shine. But with higher occupancy comes higher expectations. So how can you keep… Continue Reading Better Guest Stays Start with Your PMS
In today's competitive hospitality industry, personalizing the guest experience is a necessity rather than a luxury. Guest experience personalization tailors each stay to individual preferences, enhancing satisfaction, loyalty, and repeat business. This approach not only sets your hotel apart from competitors by offering a sense of exclusivity but also encourages guests to spend more on… Continue Reading Personalizing Your Hotel Guest Experience
Looking for a solution that adds that personal touch to your property? Our guest messaging /CONNECT integrations let your property directly contact guests before, during, and after their trip. Using this modern amenity, your guests will be able to connect with your property on a deeper level, giving a friendly and welcoming avenue for them… Continue Reading Guest Messaging
Elevate Guest Experience with PMS According to a study by McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. With knowing that more than half of the customers coming into your hotel or many of your hotel properties are influenced by their experience, what are you doing to… Continue Reading Why Guest Experience is so Important
Personalized experiences are shaping the hospitality industry now more than ever before. Why is that? Because guest expectations have changed, and people are now seeking out an experience that's memorable and special that they can share with their friends and family. With 62% of online adults have chosen, recommended or paid more for a brand… Continue Reading Why The Importance of Personalization is Increasing
Memorial Day weekend is what many consider the unofficial start of the summer season. As this weekend quickly approaches, it's important for hoteliers to prepare for a busy travel season ahead. In order to be ready for an influx of visitors this summer, hoteliers should focus on creating a seamless and enjoyable experience for their… Continue Reading 3 Tips to Improve Hotel Guest Experience
With an influx of best-in-class integrations and new and improved technology coming to the forefront each year, hotels are able to elevate the guest experience. By engaging with guests before, during and after their stay, hoteliers can create a memorable experience that can help drive repeat visitors and increases brand loyalty. Advanced Integrations Connections… Continue Reading Creating an Exceptional Guest Experience
More Efficiency It’s all about control. That is, regaining pricing power within the hospitality sector by using better, smarter, more efficient technology. For a long time, it was an exercise in futility, but these days the rise of cloud computing is making it a reality thanks to next-generation hotel software. Problem number one: Online… Continue Reading The Future of Distribution Management (Part 1 of 2)
Guest Loyalty is Essential More than ever, creating loyalty through guest experience is essential to a hotel’s success formula. Without it, hospitality interlopers like alternative accommodation sites have potential to chip away at a property’s business mix, slowly eroding not just loyalty, but profits too. When a hotel operations platform, interoperability, data integration and… Continue Reading Integrating Hotel Technology and Improving Operations – Part 6
Millennials are set to be the largest active adult generation in 2019, surpassing Baby Boomers, according to the U.S. Census Bureau. So, what does this mean for the hotel industry and its technology and why should we care? Technologically Savvy Millennial hoteliers have reached the age where they are taking over hotel ownership. Parents are passing… Continue Reading Millennials and Modern Mobility
