Why is Rate Management Important?
Stressed worrying about adjusting rates based on continually changing market demand for any given night? With a powerful rate management tool incorporated into your hotel Property Management System (PMS), you can help eliminate stress through automatic rate setting and optimization. How? Through a 'Best Available Rate' (BAR) pricing strategy. A [...]
A few missed dollars of ADR can leave money on the table
Hoteliers looking to push average daily rate (ADR) might not realize there is opportunity to ratchet it up even more. It’s not an indication of skill set or effort, but more about not knowing what they don’t know. But you can find out just how much by yourself. SkyTouch has [...]
Top 5 Reasons to Get SkyTouch Cloud Hotel PMS
When it comes to what is important to your bottom line, SkyTouch Hotel OS® (cloud hotel PMS) delivers what you need, from wherever you are. From sales, staff management, guest services, marketing, and tracking features to an in-depth selection of reports, our platform helps you streamline your operations and maximize [...]
SkyTouch Achieves Significant Milestone with over 1,000 Hotels creating the 5 millionth Digital Registration CardSkyTouch Achieves Significant Milestone with over 1,000 Hotels creating the 5 millionth Digital Registration Card
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SkyTouch Achieves Significant Milestone with over 1,000 Hotels creating the 5 millionth Digital Registration Card
A widely used cloud-based property management system (PMS), SkyTouch Technology, has accomplished a significant milestone with hotels using SkyTouch GT. With 5 million digital registration cards created, the SkyTouch GT program facilitates efficiency and expediency at check-in to enhance guest experience. SkyTouch Technology, a leading provider of a cloud-based property [...]
CSM Corner | Hotel Customer Success Manager
At SkyTouch Technology, our values serve as a compass, providing guidance and reference, and customer success is at the heart of everything we do. Our Customer Success Managers (CSM) are here to support you throughout your journey with SkyTouch Technology. CSMs provide ongoing value to our customers by providing guidance, [...]
SkyTouch Security Best Practices
At SkyTouch Technology, we follow security best practices to protect the confidentiality, integrity, and availability of our systems. Here’s just a couple of examples of how we stay up to date with security. On a regular basis we . . . scan our environment and partner with third parties to [...]
8 Best Practices to Improve Hotel Customer Service
Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to [...]
Guest Messaging
Looking for a solution that adds that personal touch to your property? Our guest messaging /CONNECT integrations let your property directly contact guests before, during, and after their trip. Using this modern amenity, your guests will be able to connect with your property on a deeper level, giving a friendly [...]
Vendor Spotlight: MOP by Visual Matrix
MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving [...]
An Exciting Offer from Shift 4
Shift 4 Payments and SkyTouch Technology have partnered to provide a scalable, all-in-one hospitality solution that enhances the guest experience by streamlining hotel operations and improving payment processing. Whether you operate independent hotels, franchise properties, or an entire hotel chain, you can save time and money by leveraging Shift 4 [...]
Tips, Tricks, and Hacks- Help Center
During the pandemic, SkyTouch began anticipating the return to business operations by creating the Help Center. The Help Center gives our customers the ability to address a variety of situations where the user may have forgotten how to complete a specific task in SkyTouch HOS. The Help Center offers guided [...]
Summer Onboarding Tips
As the summer travel season continues to ramp up, it’s likely that you’ll need to bring some new staff members up to speed on SkyTouch HOS. We’re here to help with some quick tips for bringing on new staff in a manner that efficient AND effective. Check out those quick [...]
What’s Trending in Hospitality
The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have [...]
Why Guest Experience is so Important
According to a study by McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. With knowing that more than half of the customers coming into your hotel or many of your hotel properties are influenced by their experience, what are you doing to [...]
What is CRM?
Customer Relationship Management (CRM): a technology system that helps manage all of your company's relationships and interactions with current and future customers. CRM systems can help hoteliers stay connected with their customers before, during and after their visit to the property. They can also provide innovative insights to help drive [...]