24/7/365 Live Help

SkyTouch Technology strives to provide the best service possible with every contact. We operate in an industry built on satisfaction. Our team specializes in helping you get the answers you need so you can focus on what matters most—your guests. Our entire team receives specialized training to ensure you’re receiving the best service possible. From rates and reservations to check-in and check-out, we are here to help 24 hours a day!

Technical Support

Experiencing technical issues? Our team of experts is here to help!

Chat with Technical Support

Billing and Accounting

For questions with your invoice or account, talk to one of our billing specialists here.

Get in touch with Billing

Product Advice

Looking for more information on our products? Contact our product professionals now!

Reach out to Sales

“I always recommend your customer support to anyone in the hotel business. Your dedication to having plenty of staff running the phones, really helps us fix problems and get back to work with great efficiency.” Amanda Rousseau General Manager, Cobblestone Inn & Suites “The system was a very easy install…it went so smooth we said let’s get it in as many properties as fast as we can.” Albert Gosche Corporate Director of Revenue, Broughton Hotels “They make us all feel welcome, where others make you feel incompetent.” Steve Baggett GM, Cobblestone Hotels & Suites, Newton, IL “…they [SkyTouch] are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.” Vijay Patel Owner, Millwood Inn & Suites “The support at SkyTouch is what really stood out to me and it makes everything so easy and seamless.” Mark Choe Director of Sales and Marketing, The Pines Resort “The rate and channel manager allow us to be profitable and quickly adjust rates when we need to. Having everything in one window makes it incredibly easy and efficient.” Edwin Cruz General Manager, El San Geronimo Hotel “We have been able to increase occupancy and ADR to produce better revenue because of the features and controls.” Jay Shah General Manager, The Wharf Inn

SkyTouch Support by the Numbers

91%

Satisfaction Rate

On average, our support team receives a 91% survey satisfaction rate.

99.9%

High Availability

With a 99.9% uptime, worry less about system outages.

90%

Incidents Closed on the Same Day

Over two-thirds of support incidents are closed the same day they are opened.

If you are coming on board with us, training new staff, or providing ongoing training to existing staff, the self-paced eLearning modules through SkyTouch University help users acquire the know-how to navigate our system with utmost confidence. Each learning path is customizable with courses specific to each individual role and hotel managers can log in anytime to easily view employee training progress. With cross-property reporting available for the entire organization, this tool will help you throughout your journey with SkyTouch.

If you are coming on board with us, training new staff, or providing ongoing training to existing staff, the self-paced eLearning modules through SkyTouch University help users acquire the know-how to navigate our system with utmost confidence. Each learning path is customizable with courses specific to each individual role and hotel managers can log in anytime to easily view employee training progress. With cross-property reporting available for the entire organization, this tool will help you throughout your journey with SkyTouch.

Customer Community

The SkyTouch Customer Community was designed for our customers. Once you are an active system user, the Customer Community will provide you with articles to answer all your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. Go here for information on the system status, open and follow up on your Technical Support cases and post ideas to help us make the system work better for you. This, and so much more, can be found in the SkyTouch Customer Community.

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Enter Customer Community

Customer Community

The SkyTouch Customer Community was designed for our customers. Once you are an active system user, the Customer Community will provide you with articles to answer all your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. Go here for information on the system status, open and follow up on your Technical Support cases and post ideas to help us make the system work better for you. This, and so much more, can be found in the SkyTouch Customer Community.

Enter Customer Community

Frequently Asked Questions

All our emails are answered within 24 hours.

The SkyTouch Customer Community will provide you with articles to answer all of your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. The community allows you to post ideas to help us make the system work even better for you.

Enter the Community by following this link: https://skytouchcommunity.force.com/Customers/custCommunityLogin

Prices vary based on your preferences. Following our pricing sheet here and get in touch with a product specialist to build a plan that is right for you.

We are here 24/7/365 with live support at no additional cost.

Yes. SkyTouch is 100% cloud-based meaning that you can access your system and reports from any device with an internet connection, even your phone.