Guest Loyalty

The Future of Distribution Management (Part 2 of 2)

Key Problems One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. As we discussed in part 1, the dominance of third-party online travel agency (OTA) sites has reinvented how many customers choose to book rooms. Yet, many hoteliers are still seeking to wean themselves completely off these sites that [...]

By |2019-02-13T16:44:16+00:00December 21st, 2018|Distribution Management, Cloud-based PMS, Guest Loyalty|

The Future of Distribution Management (Part 1 of 2)

More Efficiency It’s all about control. That is, regaining pricing power within the hospitality sector by using better, smarter, more efficient technology. For a long time, it was an exercise in futility, but these days the rise of cloud computing is making it a reality thanks to next-generation hotel software.   Problem number one: Online [...]

By |2019-02-13T16:44:09+00:00December 14th, 2018|Distribution Management, Cloud-based PMS, Guest Loyalty|

Integrating Hotel Technology and Improving Operations – Part 6

Guest Loyalty is Essential More than ever, creating loyalty through guest experience is essential to a hotel’s success formula. Without it, hospitality interlopers like alternative accommodation sites have potential to chip away at a property’s business mix, slowly eroding not just loyalty, but profits too.   When a hotel operations platform, interoperability, data integration and [...]

By |2019-02-13T15:50:14+00:00November 9th, 2018|Guest Loyalty|

Operating Your Hotel Anytime from Anywhere – Part 4

Things are Changing Not only are the way hotels managed changing, but so is its workforce. These days millennials rule, and they expect the systems they utilize to match the technologies they’re familiar with.   Did you know? 35% of people working in America are millennials? They’re now the largest generation in the U.S. labor [...]

By |2019-02-13T15:49:50+00:00October 26th, 2018|Cloud-based PMS|

8 Tried & True Best Practices In Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel.  Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo and [...]

By |2018-01-03T16:01:10+00:00January 3rd, 2018|Hospitality Industry Trends|

4 Ways to Help Boost your Brand with Hotel PMS Guest Profiles

If you’re out for the evening and run into a friend or acquaintance, you have certain expectations. You expect them to recognize you, remember your name, and interact with you based upon information they have gathered about you during previous interactions. You’d probably be disappointed or even a little offended if you had to start [...]

By |2016-06-10T21:42:04+00:00June 10th, 2016|Hospitality Industry Trends|

Help Improve Guest Security with Cloud-Based PMS Software

We all remember the massive credit card breaches at well-known national retailers over the last few years. These breaches were a public relations, financial, and legal nightmare, resulting in millions of dollars in lost sales and possible long-term brand damage. From a hospitality point of view, simply hoping that your hotel won’t be affected is [...]

By |2019-02-11T19:44:22+00:00June 3rd, 2016|Hospitality Industry Trends|

Beyond the Cookie: Loyalty Programs for your Bottom Line

On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically handed a cookie “for being a loyal guest.” Bob felt special. But by the fourth check-in, the cookie bit was getting old. And everyone was [...]

By |2019-02-13T15:51:14+00:00December 8th, 2015|Guest Loyalty|

Hotel Guest Profiles: Where Expectations Meet Execution

If you’re out for the evening and run into a friend or acquaintance, you have certain expectations. You expect them to recognize you, remember your name and interact with you based upon information they have gathered about you during previous interactions. You’d probably be disappointed, or even offended, if you had to start from scratch [...]

By |2015-05-11T15:40:16+00:00May 11th, 2015|Hospitality Industry Trends|

Hotels, OTAs, and the Battle to Win Guests

Are hotels and OTAs friends or foes? While they do rely on each other to compete in the hospitality marketspace, they’ve been waging an epic battle recently to win over guests. With both hotels and OTAs vying to control and evolve the guest experience, time will tell who will come out on top. Why hotels [...]

By |2015-04-06T18:20:42+00:00April 6th, 2015|Hospitality Industry Trends|