Since launching in 2013, SkyTouch is the provider of the most widely used cloud-based (SaaS) hotel property management system. With continuous growth, we help empower each other and our customers.

Vision

Available anytime, anywhere, and ever-evolving to stay ahead of technology trends, SkyTouch empowers hoteliers with a best of breed cloud-based hotel property management system (PMS). It is easy to learn and manage, and with its intuitive design, hotel intelligence has never been easier. With continuous integrations and innovations, The Sky’s the Limit.

Since launching in 2013, SkyTouch is the provider of the most widely used cloud-based (SaaS) hotel property management system. With continuous growth, we help empower each other and our customers.

Vision

Available anytime, anywhere, and ever-evolving to stay ahead of technology trends, SkyTouch empowers hoteliers with a best of breed cloud-based hotel property management system (PMS). It is easy to learn and manage, and with its intuitive design, hotel intelligence has never been easier. With continuous integrations and innovations, The Sky’s the Limit.

Timeline

Born from the brilliance of the choiceADVANTAGE PMS, in 2013 the Choice Hotels team felt this product was too good to keep to themselves. So, SkyTouch Technology was created to offer hoteliers the industry’s first ever cloud-based PMS for independent hotels and small and medium-sized chains that demand a powerful and dynamic property management system solution.

Timeline of SkyTouch Technology

Our Team

Our team of industry leaders is changing the face of hotel management software…and having fun at the same time!

Our Leadership

Doug Hogan
Doug HoganVP, Global Operations, Sales & Marketing
With over 15 years’ experience, Doug Hogan, our VP of Business Operations, Global Sales and Marketing is a process-oriented leader with strong business insight and a proven ability to translate strategy into execution. Since joining SkyTouch in 2013, Doug has led SkyTouch’s go-to-market strategy and prepared the business to scale for growth, while driven by a passion for delivering a world-class customer experience. Doug graduated from Hampden-Sydney College in Virginia and earned his MBA from the University of Maryland’s Robert H. Smith school of business.
Kelley Coats
Kelley CoatsSenior Director, Customer Strategy & Success
Kelley has over 10 years of customer care experience. Being a highly analytical thinker, problem solver, and take-charge leader, she is focused on improving the full customer experience through multiple avenues. Prior to SkyTouch, Kelley spent 14 years at APS (Arizona Public Service) building her knowledge as Director of Customer Service Operations. During her tenure, she was a key contributor to the $100M Billing System Project (CiNERGY) that is used for transaction processing, record-keeping, and managing customer relationships.
Brandon Hurlbert
Brandon HurlbertSenior Director, Business Operations & Analytics
Brandon has over 15 years’ experience leading transformation initiatives in both management consulting and industry. Since joining SkyTouch in 2016, Brandon has led functions including CI, Sales & Marketing Operations, Account Management, Billing, and Systems. In his current role as Senior Director of Business Operations and Analytics, he drives the organization to streamline processes and leverage technology in support of strategic objectives while improving the customer experience. Brandon earned his MBA from the University of Notre Dame’s Mendoza College of Business and is a Lean Six Sigma Black Belt.

Our Core Values

At SkyTouch Technology, our values serve as a compass, providing guidance and reference, and customer success is at the heart of everything we do. When you look at everyone internally and externally as the customer, it allows you to take accountability, problem-solve, provide guidance, and pursue excellence.

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