How to Manage Your Hotel’s Online Reputation

In today's digitally connected society, understanding how to manage your hotel's online reputation has transitioned from a luxury to a necessity. With the increasing influence of online reviews and social media on consumers' decision-making, it is crucial for hoteliers to take a proactive stance on hotel reputation management. In this comprehensive guide, we'll help [...]

CSM Corner | Hotel Customer Success Manager

At SkyTouch Technology, our values serve as a compass, providing guidance and reference, and customer success is at the heart of everything we do. Our Customer Success Managers (CSM) are here to support you throughout your journey with SkyTouch Technology. CSMs provide ongoing value to our customers by providing guidance, assisting with problem solving, and [...]

SkyTouch Security Best Practices

At SkyTouch Technology, we follow security best practices to protect the confidentiality, integrity, and availability of our systems. Here’s just a couple of examples of how we stay up to date with security. On a regular basis we . . . scan our environment and partner with third parties to test, identify, and remediate vulnerabilities.  [...]

What is CRM?

Customer Relationship Management (CRM): a technology system that helps manage all of your company's relationships and interactions with current and future customers. CRM systems can help hoteliers stay connected with their customers before, during and after their visit to the property. They can also provide innovative insights to help drive business via customer relations and [...]

By |2019-09-25T16:04:49-07:00September 25th, 2019|Customer Relationship Management (CRM)|
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