Hospitality Technology

What’s Trending in Hospitality

The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One [...]

By |2019-10-22T21:47:33+00:00October 23rd, 2019|Hospitality Industry Trends|

An Overview of Guest Messaging | Written by Whistle, Guest Messaging Software

In today's world, over 89% of consumers want to be able to connect with businesses through messaging. It comes as no surprise then, that hotel guests want to communicate to their hotel through messaging as well. Whether it's for arrival questions, the Wi-Fi password, or any other matter, Guest Messaging Platforms, like Whistle, are designed [...]

By |2019-10-15T22:15:48+00:00October 17th, 2019|Uncategorized, Hospitality Industry Trends|

What is CRM?

Customer Relationship Management (CRM): a technology system that helps manage all of your company's relationships and interactions with current and future customers. CRM systems can help hoteliers stay connected with their customers before, during and after their visit to the property. They can also provide innovative insights to help drive business via customer relations and [...]

By |2019-09-25T16:04:49+00:00September 25th, 2019|Customer Relationship Management (CRM)|

What is Hotel Distribution Channel Management?

In the hospitality industry, hotel distribution management can be defined as managing and updating certain information, such as room rates and availability, across all distribution channels. Distribution channels include anywhere the customer may go to view and book a hotel room, such as the actual hotel website or online travel agencies (OTAs) such as Expedia, [...]

By |2019-09-09T22:04:06+00:00September 9th, 2019|Distribution Management|

What is a Hotel PMS and why do I need one?

A Hotel Property Management System (PMS) is a crucial piece of technology that links hotel systems while seamlessly helping to manage hotel guests and a property's operations. A hotel PMS can be considered the heart of your hotel; without a current and up-to-date system, hoteliers can experience a downward spiral of operational inefficiency, poor guest [...]

By |2019-08-08T17:18:52+00:00August 9th, 2019|Cloud-based PMS|

What We Learned at HITEC 2019

It was a massively busy week last week as the tech side of the hotel industry assembled in Minneapolis for the latest edition of the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC. Over here at SkyTouch Technology, we had a great time educating hoteliers on the latest advances in our cloud-based PMS [...]

By |2019-06-25T16:06:52+00:00June 25th, 2019|Hospitality Industry Trends|

The Mobile Movement and the Hotel PMS

When considering a hotel-based property management system, remember this rule: mobility equals freedom. Freedom for owners, freedom for operators, and even freedom for housekeepers and bookkeepers. That's because today's modern, cloud-based PMS leverages the latest technology that eliminates the need for premise-based systems by shifting everything to the internet. And that fundamental change opened the [...]

By |2019-06-10T18:30:34+00:00June 14th, 2019|Uncategorized, Cloud-based PMS|

3 Tips to Improve Hotel Guest Experience

Memorial Day weekend is what many consider the unofficial start of the summer season. As this weekend quickly approaches, it's important for hoteliers to prepare for a busy travel season ahead. In order to be ready for an influx of visitors this summer, hoteliers should focus on creating a seamless and enjoyable experience for their [...]

By |2019-06-05T20:03:45+00:00May 17th, 2019|Guest Loyalty|

SkyTouch and Cendyn Connect to Drive Guest Engagement, Retention and Conversion

The PMS + CRM integration allows hoteliers to amplify personalization, build brand loyalty and increase conversions from OTAs to direct bookings.   Phoenix, AZ (April 23, 2019) – SkyTouch Technology, the 100% cloud-based Hotel Operations Platform and a forerunner in innovative technology announced today that they have teamed up with Cendyn, the world’s leading hotel [...]

By |2019-04-23T14:52:40+00:00April 23rd, 2019|SkyTouch Technology Press Releases|

SkyTouch and LodgingControls, Inc. Team Up to Enhance Guest Experience and Operational Efficiency

The integration enables hotels to improve operations with one easy to use mobile and desktop web application.   Phoenix, AZ (March 5, 2019) – SkyTouch Technology, a leader in innovative technology and the most widely used cloud-based system (PMS) announced today that they have teamed up with LodgingControls, Inc., a hospitality management software that takes [...]

By |2019-03-15T21:01:25+00:00March 5th, 2019|SkyTouch Technology Press Releases|