Hospitality Industry Trends Archives

AI Is Becoming the Travel Agent: Here’s What Hotels Need to Know
AI Is Becoming the Travel Agent: Here’s What Hotels Need to Know

Blog, AI, Hospitality Industry Trends

AI Is Becoming the Travel Agent: Here’s What Hotels Need to Know

AI is changing how travelers find hotels. Is your property ready? When a traveler asks ChatGPT, Gemini, Claude, Copilot, or another AI assistant where to stay, they're often getting recommendations generated from websites, reviews, business listings, and travel content across the web. The good news? Hotels may not need a new technology stack to improve… Continue Reading AI Is Becoming the Travel Agent: Here’s What Hotels Need to Know

By Vaughn Allen|2026-08-13T10:25:25-07:00August 13th, 2026|Blog, AI, Hospitality Industry Trends|

Summer Hotel Operations: The Small Details That Create Lasting Guest Memories
Summer Hotel Operations: The Small Details That Create Lasting Guest Memories

Customer Relationship Management (CRM), Hotel Operations, Hospitality Industry Trends, Housekeeping

Summer Hotel Operations: The Small Details That Create Lasting Guest Memories

Independent hotels win in summer by mastering the moments guests remember most. The warmth of the midafternoon sun. A light breeze through the trees. And then… a cloudy pool that hasn’t been vacuumed in a week! Running a hotel is paradise for guests, but only because someone is working behind the scenes to make it that way. Summer amplifies everything:… Continue Reading Summer Hotel Operations: The Small Details That Create Lasting Guest Memories

By Vaughn Allen|2026-05-14T09:33:35-07:00May 14th, 2026|Customer Relationship Management (CRM), Hotel Operations, Hospitality Industry Trends, Housekeeping|

Sustainability Checklist & Guide
Sustainability Checklist & Guide

Hotel Operations, Hospitality Industry Trends, Employee Training / Turnover, Housekeeping

Sustainability Checklist & Guide

A Practical Playbook for SkyTouch Hotels Sustainability doesn’t have to be complicated—or expensive. For independent hotels, it’s about running a smarter operation that reduces waste, lowers costs, and meets guest expectations without adding operational friction. This guide turns sustainability into clear, actionable steps your team can implement today. What’s Included A streamlined sustainability checklist organized… Continue Reading Sustainability Checklist & Guide

By Vaughn Allen|2026-04-22T09:26:31-07:00April 22nd, 2026|Hotel Operations, Hospitality Industry Trends, Employee Training / Turnover, Housekeeping|

Happy New Year! Empowering Front Desk Teams: The Future of Hospitality Starts Here
Happy New Year! Empowering Front Desk Teams: The Future of Hospitality Starts Here

AI, Hotel Operations, Hospitality Industry Trends, Cloud-based PMS

Happy New Year! Empowering Front Desk Teams: The Future of Hospitality Starts Here

As we welcome a new year, the hospitality industry stands at a turning point. Guest expectations are higher than ever, and the heartbeat of every hotel, the front desk team, needs the right tools to deliver. In 2026, investing in AI and technology isn’t just about keeping up; it’s about empowering your people to… Continue Reading Happy New Year! Empowering Front Desk Teams: The Future of Hospitality Starts Here

By Vaughn Allen|2026-01-07T14:57:43-07:00January 7th, 2026|AI, Hotel Operations, Hospitality Industry Trends, Cloud-based PMS|

8 Best Practices to Improve Hotel Customer Service
8 Best Practices to Improve Hotel Customer Service

Hospitality Industry Trends

8 Best Practices to Improve Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo and… Continue Reading 8 Best Practices to Improve Hotel Customer Service

By skytouchblog|2022-08-02T21:12:00-07:00January 3rd, 2022|Hospitality Industry Trends|

Guest Messaging
Guest Messaging

Blog, Uncategorized, Hospitality Industry Trends, Cloud-based PMS, Guest Loyalty

Guest Messaging

Looking for a solution that adds that personal touch to your property? Our guest messaging /CONNECT integrations let your property directly contact guests before, during, and after their trip. Using this modern amenity, your guests will be able to connect with your property on a deeper level, giving a friendly and welcoming avenue for them… Continue Reading Guest Messaging

By Haley Marshall|2021-10-16T00:22:12-07:00October 16th, 2021|Blog, Uncategorized, Hospitality Industry Trends, Cloud-based PMS, Guest Loyalty|

Vendor Spotlight: MOP by Visual Matrix
Vendor Spotlight: MOP by Visual Matrix

Blog, Hospitality Industry Trends, Cloud-based PMS

Vendor Spotlight: MOP by Visual Matrix

MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving both guest experience and operational… Continue Reading Vendor Spotlight: MOP by Visual Matrix

By Haley Marshall|2022-08-04T16:20:16-07:00July 15th, 2021|Blog, Hospitality Industry Trends, Cloud-based PMS|

What’s Trending in Hospitality
What’s Trending in Hospitality

Hospitality Industry Trends

What’s Trending in Hospitality

The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One… Continue Reading What’s Trending in Hospitality

By Megan Batenic|2019-10-22T21:47:33-07:00October 23rd, 2019|Hospitality Industry Trends|

Smartphone Technology Is Changing The Hotel Business
Smartphone Technology Is Changing The Hotel Business

Hospitality Industry Trends

Smartphone Technology Is Changing The Hotel Business

Smartphones have revolutionized the ways we interact with each other and the ways we do business. The hospitality industry is no exception. Mobile technology has forced hoteliers to reinvent the way they connect with customers and how they manage day-to-day operations. Here are some of the top ways smartphones are changing the hotel business: Bookings… Continue Reading Smartphone Technology Is Changing The Hotel Business

By skytouchblog|2019-07-25T17:48:53-07:00July 26th, 2019|Hospitality Industry Trends|

What We Learned at HITEC 2019
What We Learned at HITEC 2019

Hospitality Industry Trends

What We Learned at HITEC 2019

It was a massively busy week last week as the tech side of the hotel industry assembled in Minneapolis for the latest edition of the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC. Over here at SkyTouch Technology, we had a great time educating hoteliers on the latest advances in our cloud-based PMS… Continue Reading What We Learned at HITEC 2019

By Megan Batenic|2019-06-25T16:06:52-07:00June 25th, 2019|Hospitality Industry Trends|

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AI Is Becoming the Travel Agent: Here’s What Hotels Need to Know

Summer Hotel Operations: The Small Details That Create Lasting Guest Memories

Sustainability Checklist & Guide

Happy New Year! Empowering Front Desk Teams: The Future of Hospitality Starts Here

8 Best Practices to Improve Hotel Customer Service

Guest Messaging

Vendor Spotlight: MOP by Visual Matrix

What’s Trending in Hospitality

Smartphone Technology Is Changing The Hotel Business

What We Learned at HITEC 2019

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