At SkyTouch Technology, our values serve as a compass, providing guidance and reference, and customer success is at the heart of everything we do. Our Customer Success Managers (CSM) are here to support you throughout your journey with SkyTouch Technology. CSMs provide ongoing value to our customers by providing guidance, assisting with problem solving, and [...]
At SkyTouch Technology, we follow security best practices to protect the confidentiality, integrity, and availability of our systems. Here’s just a couple of examples of how we stay up to date with security. On a regular basis we . . . scan our environment and partner with third parties to test, identify, and remediate vulnerabilities. [...]
Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo and [...]
Looking for a solution that adds that personal touch to your property? Our guest messaging /CONNECT integrations let your property directly contact guests before, during, and after their trip. Using this modern amenity, your guests will be able to connect with your property on a deeper level, giving a friendly and welcoming avenue for them [...]
MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving both guest experience and operational [...]
Shift 4 Payments and SkyTouch Technology have partnered to provide a scalable, all-in-one hospitality solution that enhances the guest experience by streamlining hotel operations and improving payment processing. Whether you operate independent hotels, franchise properties, or an entire hotel chain, you can save time and money by leveraging Shift 4 Payments’ secure payment processing platform. [...]
During the pandemic, SkyTouch began anticipating the return to business operations by creating the Help Center. The Help Center gives our customers the ability to address a variety of situations where the user may have forgotten how to complete a specific task in SkyTouch HOS. The Help Center offers guided steps with both written instructions [...]
As the summer travel season continues to ramp up, it’s likely that you’ll need to bring some new staff members up to speed on SkyTouch HOS. We’re here to help with some quick tips for bringing on new staff in a manner that efficient AND effective. Check out those quick tips below: 1). SkyTouch University [...]
The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One [...]
According to a study by McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. With knowing that more than half of the customers coming into your hotel or many of your hotel properties are influenced by their experience, what are you doing to differentiate yourself? There are many [...]
