Technology’s Role in Hotel Operations Management (Part 1): History and Challenges

Call it the accidental boss. Born at the dawn of the computer age to digitize check-ins and calculate guest expenditures, the hotel property management system (PMS) started in earnest. In fact, it was hardly a PMS at all. These early systems were more akin to a series of not quite related Excel spreadsheets called into [...]

By |2019-02-11T19:35:50+00:00August 20th, 2018|Hospitality Industry Trends|

3 Ways Technology Can Improve Your Hotel’s Concierge Services

Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks must use hotel technology to [...]

By |2019-02-11T19:39:54+00:00July 11th, 2018|Hospitality Industry Trends|

Stop Human Trafficking Now!

The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization estimates there are 40.3 million victims of [...]

By |2019-02-11T19:44:11+00:00June 12th, 2018|Hospitality Industry Trends|

Ready or Not… GDPR Compliance Is Here

GDPR at a glance By now you have probably heard about the new privacy law enacted by the European Union (EU) that took effect May 25, 2018.  Called the General Data Protection Regulation (GDPR), the new law impacts those organizations based in the EU, and it also potentially applies to organizations outside the EU such [...]

By |2018-06-04T22:41:14+00:00June 4th, 2018|Hospitality Industry Trends|

Harnessing Your Hotel Data to Drive Profitability

There’s an old Latin adage “knowledge is power.” Though the phrase itself dates to early recorded history, it’s still as relevant today as ever. It’s especially true for the modern hotel business. It’s now possible to turn what was once invisible data into actionable insights from which to make smarter, more competitive decisions. In order [...]

By |2019-02-11T19:30:28+00:00April 24th, 2018|Hospitality Industry Trends|

That Reservation Could be Costing You

One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. It’s why we’re seeing major hotel companies such as Hilton create ad campaigns designed to encourage customers to book direct. According to, third-party online travel agencies (OTAs) charge up to 30% in commission fees per reservation. For a room that [...]

By |2018-04-17T21:31:43+00:00April 17th, 2018|Distribution Management, Hospitality Industry Trends|

Monetize Your Hotel Guest Check-In

Hotels are now charging guests more than ever before. But in many markets, new hotel construction is eating away at demand and lowering overall occupancy. That makes it more difficult to continue increasing rates at the same pace as the last several years. According to R. Mark Woodworth, Senior Managing Director of CBRE Hotels’ Americas [...]

By |2019-02-11T19:34:54+00:00March 28th, 2018|Hospitality Industry Trends|

Hotel Technology: Trends or Fads?

Be warned. Not every hotel industry technology is long lasting. For every one that sticks, many more quickly fade into obscurity. Remember in-room fax machines? Keyboards for in-room TVs? Bathroom phones? When spending hard earned dollars, hoteliers must be sure their investment pays itself back many times over. Which can be tricky if you don’t [...]

By |2018-02-13T21:55:24+00:00February 13th, 2018|Hospitality Industry Trends|

What the Tax Reform Law Will Mean for Hoteliers in 2018

With the biggest tax overhaul of 30 years now complete, there are several items within it that may be favorable to hoteliers and the hotel business, according to the experts. That’s great news as the new tax law is giving hoteliers additional tools from which to expand their businesses, protect their current investments, and secure their [...]

By |2018-01-18T23:27:31+00:00January 18th, 2018|Hospitality Industry Trends|

8 Best Practices to Improve Hotel Customer Service

Customer service, especially during the busy season, is crucial to the success of any hotel.  Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo [...]

By |2019-05-23T18:31:26+00:00January 3rd, 2018|Hospitality Industry Trends|
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