Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo and [...]
Looking for a solution that adds that personal touch to your property? Our guest messaging /CONNECT integrations let your property directly contact guests before, during, and after their trip. Using this modern amenity, your guests will be able to connect with your property on a deeper level, giving a friendly and welcoming avenue for them [...]
MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving both guest experience and operational [...]
The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One [...]
Smartphones have revolutionized the ways we interact with each other and the ways we do business. The hospitality industry is no exception. Mobile technology has forced hoteliers to reinvent the way they connect with customers and how they manage day-to-day operations. Here are some of the top ways smartphones are changing the hotel business: Bookings [...]
It was a massively busy week last week as the tech side of the hotel industry assembled in Minneapolis for the latest edition of the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC. Over here at SkyTouch Technology, we had a great time educating hoteliers on the latest advances in our cloud-based PMS [...]
When you're out for the evening and run into a friend or acquaintance, you have certain expectations. You would expect them to recognize you, remember your name, and interact with you based upon information they have gathered about you during previous interactions such as your family or friends' names and your likes and dislikes. You'd [...]
What’s Trending this Year Coming off the Consumer Electronics Show (CES) this month, it is hard not to think about what is in store for hospitality in the future. With concepts such as the ‘Autonomous Travel Suite’, a self-driving sleeper van portrayed as a hotel room on wheels, we can see that the hotel industry [...]
Be warned, there’s a new sheriff in town: Data integration. Without it and its like-minded cousin technology interoperability – the notion that computer systems can seamlessly connect and communicate with one another -- maximizing a hotel’s profitability in the modern era is near impossible, archaic and frustrating. Before cloud-computing became a reality, interoperability was [...]
Popular Podcasting Podcasting has hit the mainstream, and in the hospitality industry it’s quickly become the way people love to learn while working out, walking the family dog, or heading to or from work. SkyTouch Technology, along with other hospitality tech partners, recently hosted an evening dedicated to this exciting medium. Held at The [...]
