Customer Relationship Management (CRM): a technology system that helps manage all of your company's relationships and interactions with current and future customers. CRM systems can help hoteliers stay connected with their customers before, during and after their visit to the property. They can also provide innovative insights to help drive business via customer relations and… Continue Reading What is CRM?
The PMS + Hotel Operations Optimization Platform empowers hotels to increase operational efficiency and guest satisfaction while reducing operational costs. Phoenix, AZ (September 17, 2019) – SkyTouch Technology, the dynamic and 100% cloud-based Hotel Operations Platform announced today that they have integrated with AavGo, a leading hospitality technology product company that develops state of the… Continue Reading SkyTouch and AavGo Integrate to Improve Operational Efficiency and Cost Reduction for Hotels
In the hospitality industry, hotel distribution management can be defined as managing and updating certain information, such as room rates and availability, across all distribution channels. Distribution channels include anywhere the customer may go to view and book a hotel room, such as the actual hotel website or online travel agencies (OTAs) such as Expedia,… Continue Reading What is the Best Hotel Distribution Channel Management Strategy?
A Hotel Property Management System (PMS) is a crucial piece of technology that links hotel systems while seamlessly helping to manage hotel guests and a property's operations. A hotel PMS can be considered the heart of your hotel; without a current and up-to-date system, hoteliers can experience a downward spiral of operational inefficiency, poor guest… Continue Reading What is a Hotel PMS and why do I need one?
Smartphones have revolutionized the ways we interact with each other and the ways we do business. The hospitality industry is no exception. Mobile technology has forced hoteliers to reinvent the way they connect with customers and how they manage day-to-day operations. Here are some of the top ways smartphones are changing the hotel business: Bookings… Continue Reading Smartphone Technology Is Changing The Hotel Business
Personalized experiences are shaping the hospitality industry now more than ever before. Why is that? Because guest expectations have changed, and people are now seeking out an experience that's memorable and special that they can share with their friends and family. With 62% of online adults have chosen, recommended or paid more for a brand… Continue Reading Why The Importance of Personalization is Increasing
It was a massively busy week last week as the tech side of the hotel industry assembled in Minneapolis for the latest edition of the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC. Over here at SkyTouch Technology, we had a great time educating hoteliers on the latest advances in our cloud-based PMS… Continue Reading What We Learned at HITEC 2019
When considering a hotel-based property management system, remember this rule: mobility equals freedom. Freedom for owners, freedom for operators, and even freedom for housekeepers and bookkeepers. That's because today's modern, cloud-based PMS leverages the latest technology that eliminates the need for premise-based systems by shifting everything to the internet. And that fundamental change opened the… Continue Reading The Mobile Movement and the Hotel PMS
The SkyTouch /CONNECT API integration platform connects hoteliers to best-of-breed technologies in a simple and seamless way. Phoenix, AZ (June 13, 2019) - SkyTouch Technology, a dynamic and progressive hotel operations platform, announced today that their integration platform /CONNECT continues to rapidly integrate to other leading third-party technologies since its release last year at HITEC… Continue Reading SkyTouch’s New Hotel Technology Integration Platform Takes Off
The PMS + CRM connection enables hoteliers to drive revenue and build better relationships through email marketing, guest CRM and upsells. Phoenix, AZ (June 06, 2019) - SkyTouch Technology, a trusted partner and leader in hospitality software announced today that they have integrated with Revinate, a top rated email marketing and CRM platform. The connection… Continue Reading SkyTouch and Revinate Join to Lift Revenue and Personalize Guest Communications
