Shilo Inns, a mid-priced hotel chain operating 31 hotels predominantly on the West Coast, has partnered with SkyTouch Technology to install cloud-based SkyTouch Hotel OS. The SkyTouch Hotel OS will be implemented at corporate-owned locations as well as franchised locations, and many others are quickly switching to SkyTouch because of its easy-to-use platform, improved rate management and… Continue Reading Shilo Inns selects new PMS for its hotels
What level of IT experience is the employee of tomorrow expected to have? Is technology making it easier to connect with guests and travelers, or is it allowing them to side-step human interaction faster than operators can adapt? Are robots and automation going to take everyone’s jobs, rendering the entire discussion irrelevant? On a warm… Continue Reading HITEC roundtable explores robots, augmented reality in hotels
The old cliché is right: all good things do come to an end. But that doesn’t mean all endings are negative. Endings sometimes push us to change tactics in new and interesting ways perhaps not previously explored. And that opens opportunity. One “good thing” predicted to come to an end for hoteliers: continued lofty occupancy… Continue Reading Arm Your Hotel Against Softening Occupancy
A property management system (PMS) is the heart and brains of a hotel. As technology improves, hotels often must re-assess their current technology to see if it stacks up to their needs and to the competition. A common example is switching from a premise-based PMS to a cloud-based system. But when looking for a new PMS,… Continue Reading Top five questions about switching to a new PMS
Todd Davis, Choice Hotels' chief information officer, who worked with Gorman to develop Choice Hotels' property-management system, said he has always seen a correlation between the management of single-family rentals, multifamily housing and hotels. He also heads SkyTouch Technology, a spinoff of Choice Hotels, which sells the platform to other hotel operators. Single-family rental companies are now interested… Continue Reading Tech, the secret to the single-family rental sector’s success
Your most profitable guest is your most loyal customer. Though many hoteliers crave turning their OTA customers into clients, they simply don’t know how. We’re here to help you create more loyal, higher margin guests. Here’s our step by step guide of best practices that will help you turn those more expensive to acquire OTA… Continue Reading How to turn your OTA customers into loyal clients
Front desk software for hotels may be the most critical success element for any property. Even world class hoteliers find themselves hobbled when stuck using an outmoded property management system. In fact, many hoteliers don’t even realize the hotel front desk software they rely upon every day may not be the best available system. That’s… Continue Reading 5 Ways Cloud-Based Front Desk Software Smooths Operations
SkyTouch CEO Todd Davis sat down with Hotel Management Magazine associate editor Elliot Mest at HITEC 2017 in Toronto. Watch the video here.
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The main problem: encroaching technology has… Continue Reading How to surprise your hotel guests and keep them coming back for more
Hoteliers still utilizing an on premise-based property management system are missing out on an opportunity. Cloud-based property management systems (PMS), such as the SkyTouch Hotel OS®, have reinvented how hotels interact with data, giving them more control, options and flexibility. Cloud-based systems can also help decrease costs across multiple areas within the hotel. Here’s how… Continue Reading Soaring in the cloud vs. being grounded with premise-based PMS
