What level of IT experience is the employee of tomorrow expected to have? Is technology making it easier to connect with guests and travelers, or is it allowing them to side-step human interaction faster than operators can adapt? Are robots and automation going to take everyone’s jobs, rendering the entire discussion irrelevant? On a warm June morning during the 2017 HITEC conference in Toronto, seven technology professionals gathered to share real insight into the industry—not just artificial intelligence.

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