Hotel Loyalty Webinar now available On Demand!
How can you leverage the power of loyalty programs at your property? In September, SkyTouch put together a panel of experts to share how modern guest loyalty programs are helping hotels potentially tap into higher revenue. If you missed the interactive webinar on leveraging the power of loyalty programs at [...]
Hurricane Response Shows Spirit of Hotelier Hospitality
The back to back sucker punches of Harvey and Irma caused untold damage, and significant loss of life; a tragedy of epic proportions. But, the storms also brought out the best of humanity. Especially for the hotelier community. As we all know, hoteliers are imbued with the spirit of hospitality, [...]
Keeping RevPAR Up In a Tightening Market
Rising operational costs, and an expected dip in hotel occupancy during 2018, according to STR, are pushing hoteliers to adopt new strategies designed to maximize hotel revenue. It’s about finding better ways to help increase revenue per available room, otherwise known as RevPAR, which can be achieved when using the [...]
Shilo Inns selects new PMS for its hotels
Shilo Inns, a mid-priced hotel chain operating 31 hotels predominantly on the West Coast, has partnered with SkyTouch Technology to install cloud-based SkyTouch Hotel OS. The SkyTouch Hotel OS will be implemented at corporate-owned locations as well as franchised locations, and many others are quickly switching to SkyTouch because of its easy-to-use [...]
HITEC roundtable explores robots, augmented reality in hotels
What level of IT experience is the employee of tomorrow expected to have? Is technology making it easier to connect with guests and travelers, or is it allowing them to side-step human interaction faster than operators can adapt? Are robots and automation going to take everyone’s jobs, rendering the entire [...]
Arm Your Hotel Against Softening Occupancy
The old cliché is right: all good things do come to an end. But that doesn’t mean all endings are negative. Endings sometimes push us to change tactics in new and interesting ways perhaps not previously explored. And that opens opportunity. One “good thing” predicted to come to an end [...]
How to turn your OTA customers into loyal clients
Your most profitable guest is your most loyal customer. Though many hoteliers crave turning their OTA customers into clients, they simply don’t know how. We’re here to help you create more loyal, higher margin guests. Here’s our step by step guide of best practices that will help you turn those [...]
5 Ways Cloud-Based Front Desk Software Smooths Operations
Front desk software for hotels may be the most critical success element for any property. Even world class hoteliers find themselves hobbled when stuck using an outmoded property management system. In fact, many hoteliers don’t even realize the hotel front desk software they rely upon every day may not be [...]
How to surprise your hotel guests and keep them coming back for more
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The [...]
Soaring in the cloud vs. being grounded with premise-based PMS
Hoteliers still utilizing an on premise-based property management system are missing out on an opportunity. Cloud-based property management systems (PMS), such as the SkyTouch Hotel OS®, have reinvented how hotels interact with data, giving them more control, options and flexibility. Cloud-based systems can also help decrease costs across multiple areas [...]
Mid 2017 technology report
We’re more than halfway through 2017 already – how did that happen? One thing that we do know is that technology continues to be the major influencer for the hospitality industry. Here’s our mid-year report of the three major hospitality technology trends fascinating us so far, this year. 1) Actionable [...]
HITEC Toronto celebrates the cloud
SkyTouch Technology once again had the honor of being an integral part of the hotel industry’s leading technology conference, and it may have been the most exciting one yet. It’s called the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC, and was the first ever edition in Toronto, [...]
Hotels 201: Hotel ownership part 2
In our last blog, we wrote about modern hotel history, and how it plays into the ownership structure of properties today. Now, let’s chat about who owns hotels and how the financial structure of hotels works. Privately Owned There’s still myriad hotels owned by individuals or families. In fact, 60% [...]
Hotel 201 – Hotel ownership
The hotel business is significantly more complicated than people initially think. There’s layers of nuance, understanding and history that can only be understood after some time in this business. So, for our next series of articles, we’re going to demystify some of the elements of the hotel business. For this [...]
4 Tips to Help you Optimize your Hotel’s Revenue
Managing hotel revenue has become an increasingly complex endeavor as individual skills and technology constantly advance. Long gone are the days of setting rates once a year, or even setting rates seasonally. Now, it’s about constantly adjusting rates along with the ebb and flow of demand. Complicating matters, we’re entering [...]