SkyTouch investments in its hotel operations platform reflect commitment to advance its industry-recognized service excellence, while driving greater success for its rapidly growing customer base
SkyTouch Technology, pioneer of the first 100% cloud-based Property Management System (PMS), announces the SkyTouch University learning management tool and enhancements to its SkyTouch Customer Community. Known for its intuitive hotel property management software, SkyTouch delivers an approach to learning that can dramatically reduce the time it takes for hotel staff to do their jobs better and more effectively. Moreover, SkyTouch customers can now customize training modules to educate staff on their unique on-property best-practices and processes for achieving key objectives, such as improving the guest experience and driving revenue.
SkyTouch University is a new learning management system for hotel staff. Using microlearning methodologies, SkyTouch University provides a variety of courses, including video tutorials and quizzes for users of all experience levels. SkyTouch Hotel OS® users can log in anytime and see the courses they need to complete, and hotel general managers can track their staff’s progress.
Together with SkyTouch University, the SkyTouch Customer Community is a one-stop support hub for owners, general managers, and other hotel staff. It enables SkyTouch users to search for solutions, provide system feedback, and open and review support cases in real time. These features were added to enhance SkyTouch’s industry-leading, 24/7, U.S.-based support, which is available via phone, email, live chat, and now via its customer community forums.
“SkyTouch University gives owners and management the ability to quickly and efficiently onboard new hotel staff, as well as train existing staff on business best-practices,” said Todd Davis, SkyTouch CEO. “Having a Customer Community allows us to better connect and interact with our customers, and also creates an environment where our customers can share ideas and gather tips and information.”
Hotel managers using the SkyTouch hotel operations platform can view employee training progress with the click of a button. They can log in anytime to easily view the last time an employee logged in and access his or her scores. For hotel brands and management companies, SkyTouch University offers cross-property reporting for the entire organization.
About SkyTouch Technology
SkyTouch Technology is the provider of the most widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, the SkyTouch Hotel Operations Platform is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today’s hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit www.skytouchtechnology.com.
SkyTouch, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.