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Encouraging guests to come back time after time can be a challenge. Whether you run a hotel chain or a quaint, boutique bed and breakfast, guest loyalty is likely one of your main priorities. Since many hotels now have to compete not only with each other but also with OTAs and platforms such as Airbnb,… Continue Reading 3 Ways to Improve Guest Loyalty at Your Hotel
Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks must use hotel technology to… Continue Reading 3 Ways Technology Can Improve Your Hotel’s Concierge Services
SkyTouch/CONNECT will empower hoteliers to unlock their hotel’s data with rapid integrations to other leading third-party technologies. SkyTouch Technology, an industry-leading hotel operations platform, announces a new hotel technology integration platform, SkyTouch/CONNECT [slash kuh-nekt]. SkyTouch is also announcing that Cendyn’s eInsight and Guestfolio, Duetto’s Revenue Strategy Platform, and Whistle’s guest messaging platform are expected to… Continue Reading SkyTouch Unveils New Hotel Technology Integration Platform
If it’s summer, it must be HITEC. For those not in the know, it’s the Hospitality Industry Technology Exposition and Conference, the hotel industry’s longest running hotel technology conference. It also happens to be the largest event of its kind, and the most attended. And for good reason - it’s the premier hotel technology event… Continue Reading HITEC 2018: Your Guide to the Houston Convention
The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization estimates there are 40.3 million victims of… Continue Reading Stop Human Trafficking Now!
To help hotels train their staff, SkyTouch Technology has added SkyTouch University learning management tool and enhancements to its SkyTouch Customer Community. Read full article here.
GDPR at a glance By now you have probably heard about the new privacy law enacted by the European Union (EU) that took effect May 25, 2018. Called the General Data Protection Regulation (GDPR), the new law impacts those organizations based in the EU, and it also potentially applies to organizations outside the EU such… Continue Reading Ready or Not… GDPR Compliance Is Here
SkyTouch Technology, a premier hotel Property Management System (PMS) provider, announces a new group multi-rate feature for its SkyTouch Hotel OS. This feature adds the ability to have varying rates for different nights of a group stay. The group multi-rates feature is useful for hotels that do a significant amount of group business. It enables… Continue Reading SkyTouch Rolls Out New Multi-Rate Feature for PMS
SkyTouch Technology launched the SkyTouch University learning management tool, and enhancements to its SkyTouch customer community. SkyTouch customers can now customize training modules to educate staff regarding on-property best practices, and processes for achieving key objectives, such as improving the guest experience and driving revenue. Read full article here.
In this week’s SkyTouch customer spotlight, we travel to the Kensington Park Hotel in San Francisco, an upscale hotel that shares a unique space with five other entities. The building is owned by the Elks Lodge in San Francisco, who occupy several floors including a health club in the basement. As you walk into this… Continue Reading Get to know the Kensington Park Hotel
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