In this week’s SkyTouch customer spotlight, we travel to the Kensington Park Hotel in San Francisco, an upscale hotel that shares a unique space with five other entities. The building is owned by the Elks Lodge in San Francisco, who occupy several floors including a health club in the basement. As you walk into this… Continue Reading Get to know the Kensington Park Hotel
SkyTouch investments in its hotel operations platform reflect commitment to advance its industry-recognized service excellence, while driving greater success for its rapidly growing customer base SkyTouch Technology, pioneer of the first 100% cloud-based Property Management System (PMS), announces the SkyTouch University learning management tool and enhancements to its SkyTouch Customer Community. Known for its intuitive… Continue Reading SkyTouch Launches New Learning Management System and Enhanced Customer Community
Upgrading a property-management system is a significant investment in time and money, so we went to the PMS experts to see what hoteliers should consider before purchasing their next system. The experts detailed seven mistakes hotels often make when going through the process. 1. Not knowing what you need. Many hoteliers they don’t know the capabilities and… Continue Reading 7 mistakes hotels make when upgrading their PMS
Terra Verde, a leading provider of cybersecurity, risk, compliance and managed security services, and SkyTouch Technology, the provider of the most widely used cloud-based property management system, have joined forces to bring an innovative cybersecurity and compliance platform and managed solution to the hospitality industry. Under the agreement, SkyTouch Technology will be the exclusive distribution partner providing… Continue Reading Terra Verde, SkyTouch bring cybersecurity to hospitality industry
Terra Verde, a leading provider of cybersecurity, risk, compliance and managed security services, and SkyTouch Technology, the provider of the most widely used cloud-based property management system, have joined forces to bring an innovative cybersecurity and compliance platform and managed solution to the hospitality industry. Under the agreement, SkyTouch Technology will be the exclusive distribution… Continue Reading Terra Verde and SkyTouch Technology Team Up to Bring Cybersecurity & Compliance Platform to the Hospitality Industry
The security of your data is critical to your business. Credit card fraud topped $24.7 billion in 2016, according to Nilson. Hoteliers must follow strict rules based on the Payment Card Industry Data Security Standard (PCI DSS), which requires all companies that accept, process, store or transmit credit card information to maintain a secure data… Continue Reading Cyber Security: Your Hotel May Depend On It
North American hotels are experiencing record revenue as the economy continues to grow, but there is a downside to all this economic growth. Wages in the hotel business are rising faster than rates, which can cut into a hotel’s margins. The Bureau of Labor Statistics estimates that total compensation for U.S. hospitality employees has increased… Continue Reading Two Ways That Technology Can Mitigate Rising Labor Costs
One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. It’s why we’re seeing major hotel companies such as Hilton create ad campaigns designed to encourage customers to book direct. According to Forbes.com, third-party online travel agencies (OTAs) charge up to 30% in commission fees per reservation. For a room that… Continue Reading That Reservation Could be Costing You
After a winter full of blizzards, many in the Northeast are dreaming of summer right now. This week we travel to upstate New Year to visit a seasonal property that is part of the SkyTouch customer community. The King Hendrick Motel sits on four acres in the heart of Lake George, New York, and features… Continue Reading Property Spotlight: King Hendrick Motel – Lake George
Hotels are now charging guests more than ever before. But in many markets, new hotel construction is eating away at demand and lowering overall occupancy. That makes it more difficult to continue increasing rates at the same pace as the last several years. According to R. Mark Woodworth, Senior Managing Director of CBRE Hotels’ Americas… Continue Reading Monetize with Hotel Guest Self Check-In
