Touch Points, Technology, and Hotel Management Systems
Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel [...]
The “Win-Win” of Today’s Hotel Lost and Found Technology
The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent "Motel 6 Left behind Survey" conducted by Kelton Global, over 54 percent of travelers report that they have left something behind [...]
Your Room is Waiting: The Value of Mobile Guest Engagement
Imagine guests walking into your hotel and stopping at the front desk not to check-in and pick out a room, but just to chat about their trip, get their keys, and go. As increasingly tech-smart guests, often referred to as the Digital Elite, manage most aspects of their lives and [...]
STAR WARS. IMAX. 3D: SkyTouch Goes to the Movies!
December 21, 2015 IN A WORLD … where many corporations are cutting back or even skipping holiday events all together, SkyTouch Technology team members were treated to a surprise of epic proportions: Fresh from its national debut, a private screening of Star Wars “The Force Awakens” in glorious IMAX 3D [...]
SkyTouch Wins Vantage 2015 Vendor Commitment Award
On December 10, SkyTouch Technology was honored with the coveted Vantage 2015 International Educational Conference & Trade Show Vendor Commitment Award in Las Vegas, Nevada. Each year, the award recognizes one vendor that most embraces the Vantage family, excelling as a strategic partner through excellence in programs, products, and service [...]
Beyond the Cookie: Loyalty Programs for your Bottom Line
On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically handed a cookie “for being a loyal guest.” Bob felt special. But by the fourth check-in, the cookie bit was [...]
Part Two: Upgrading Hospitality with the Internet of Things
In Part Two of our series on the Internet of Things, we discuss the present and future state of connected technology in the hospitality industry. Catch up on Part 1 here. How will the Internet of Things (IoT) – that vast connection of objects, applications, communication and data analysis foreseen [...]
Welcoming the Internet of Things to Hotels
In this two-part series, we discuss the Internet of Things (IoT) – what it is, the trajectory it may follow and how it will impact the hospitality industry. In a nutshell, the Internet of Things is an encompassing term that refers to a future where ordinary things are embedded with [...]
SkyTouch Partners With Intellicheck Mobilisa’s Guest ID
Hotel companies can now boost operational performance while also enhancing the guest experience through our integration of leading real-time identity authentication and validation solution Intellicheck Mobilisa’s Guest ID™ into SkyTouch Hotel OS®, the most widely used cloud-based hotel operating system. The software integration aims to reduce fraud while expediting check-in, [...]
Come see SkyTouch at Booth#337 at HITEC 2015 in Austin
HITEC 2015, Austin Texas, June 15-18 - Come and see how we help hotel companies achieve growth and their most important strategic objectives with the SKYTOUCH HOTEL OS® A flexible and intuitive platform built to help hotel companies achieve growth, elevate operating performance, and improve the guest experience.
Hospitality and Payments Security: Save Room for EMV
There is as much fiction as fact when it comes to EMV, the much-discussed U.S. transition from magnetic stripe to chip payment cards. The most outstanding fact, undisputed amidst all the rhetoric, is that it will become reality in the U.S., perhaps as soon as the October 2015 liability-shift deadline [...]
SkyTouch Fuels Hotel Companies’ Strategic Objectives
Check out our article on CIO Review, which includes an interview with our very own Sr. Director of Enterprise Architecture and Research, Larry Gorman. HERE For a PDF copy: SkyTouch Technology Fuels Hotel Companies’ Strategic Objectives
What Legacy Will Your Hotel Management Platform Leave?
The world has become both bigger and smaller via emerging technologies and the data they produce. For hotels, bigger in that amassed and analyzed customer data can lead to new opportunities and partnerships both within and outside of core hospitality competencies, and smaller in that hotels can mine that data [...]
Enhancing the Hotel Guest Experience
In the age of information overload, how can hotels best determine what guests value and want? Is it a personalized experience they crave most? Luxurious amenities? The best value? The proper analysis of data holds the key to understanding and delivering on what guests really want from their hotel experience. [...]
Mobile Technology and the Guest Experience
Guests interacting with robot staff? Hotel apps that make dinner reservations and control room temperature? Hotel operating systems that drive revenue for the hotel companies? It’s clear that technology is disrupting the way hotels do business and engage with guests. Specifically, the rise of guest-facing mobile technology signals a win-win [...]