Customer service, especially during the busy season, is crucial to the success of any hotel. Today there are more ways than ever to attract guests, however it is essential that hoteliers don't lose sight of customer service best practices. We've compiled the following 8 proven practices that are sure to help your staff woo and… Continue Reading 8 Best Practices to Improve Hotel Customer Service
SkyTouch Technology ensures their system is flexible and adaptable. Phoenix, AZ (October 24, 2019) – SkyTouch Technology, the Hotel Operations Platform and hospitality industry leader, discussed some of the impacts of their Customer Advisory Board (CAB) meeting, which took place in early October, including giving SkyTouch a more intimate understanding of how the product is… Continue Reading SkyTouch gathers industry leaders to discuss factors impacting their hotel portfolios
The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One… Continue Reading What’s Trending in Hospitality
Personalized experiences are shaping the hospitality industry now more than ever before. Why is that? Because guest expectations have changed, and people are now seeking out an experience that's memorable and special that they can share with their friends and family. With 62% of online adults have chosen, recommended or paid more for a brand… Continue Reading Why The Importance of Personalization is Increasing
It was a massively busy week last week as the tech side of the hotel industry assembled in Minneapolis for the latest edition of the Hospitality Industry Technology Exposition and Conference, commonly known as HITEC. Over here at SkyTouch Technology, we had a great time educating hoteliers on the latest advances in our cloud-based PMS… Continue Reading What We Learned at HITEC 2019
What’s Trending this Year Coming off the Consumer Electronics Show (CES) this month, it is hard not to think about what is in store for hospitality in the future. With concepts such as the ‘Autonomous Travel Suite’, a self-driving sleeper van portrayed as a hotel room on wheels, we can see that the hotel industry… Continue Reading Hotel Industry Trends: 2019
The Time is Now to Maximize Holiday Income for your Hotel Just last month, AAA reported travel volume for Thanksgiving was the highest since 2005. Nearly 50 million people traveled more than 50 miles for the holiday. That’s right, even more people are traveling in 2018 than during the height of the last economic… Continue Reading Have a Happier Holiday & Increase your Bottom Line
HX 2018 If it’s November it must be New York. That’s because the largest hotel industry tradeshow and conference on the east coast took place on November 11th and 12th at the world-famous Jacob Javits Convention Center. Here HX: Hotel Experience and its design brethren, BDNY attracted more than 7,000 lodging industry professionals all… Continue Reading Technology Ruled During HX: Hotel Experience
Popular Podcasting Podcasting has hit the mainstream, and in the hospitality industry it’s quickly become the way people love to learn while working out, walking the family dog, or heading to or from work. SkyTouch Technology, along with other hospitality tech partners, recently hosted an evening dedicated to this exciting medium. Held at The… Continue Reading Industry Podcasting Redefining Hospitality Events
Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with with the right cloud-based hotel property management systems (PMS) software, hotel staff can have additional resources at… Continue Reading Brand Boosting and Booking Using Today’s PMS Software
