The property management system. Is it under-appreciated? Is it over-worked? Is it simply misunderstood? The PMS has become the true workhorse of hotels, pulling in and pushing out data from a myriad of places, and increasingly expected to do more on both enterprise and customer-facing levels. Despite this, 18% of hoteliers believe they lag competitors when it comes to property management technologies. With almost half of hoteliers (48%) planning on upgrading their PMS in 2017, according to Hospitality Technology’s 2017 Lodging Technology Study, hoteliers are tasked with identifying system must-haves.

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