Data security is an increasingly critical concern for hoteliers. Until recently, the issue had been bubbling below the surface and wasn’t as often discussed outside IT circles. But a security breach last fall at InterContinental Hotels Group and others in the hotel industry, are thrusting the issue into mainstream hospitality industry consciousness. That issue affected… Continue Reading Keeping Hotel Guest Data Secure
If you’re thinking about securing a new cloud-based property management system for 2018, now’s the time to act. By making the switch now, you may be in a great position to secure a full year’s worth of data come the end of 2018. That could be essential for your business. Use that data to help… Continue Reading New Year, New PMS
With Europay, MasterCard, Visa (EMV) quickly becoming the global standard for chip-based transactions, credit card data is no longer being stored at the PMS level, but rather tokenized. Why is this important? Through interfaces on SkyTouch Technology’s cloud-based hotel management system, hoteliers can process EMV payments to help prevent the fraudulent use of stolen card… Continue Reading Importance of EMV for Hotels, Webinar Coming November 8!
An annual hospitality fixture, HX: Hotel Experience is returning to New York, November 12 & 13, 2017. Located at the Jacob K. Javits Convention Center on the west side of Manhattan, it’s the east coast’s biggest hospitality focused trade show. And it’s your best chance to discover the latest trends that’ll help empower your hotel… Continue Reading HX 2017: Hotel Experience Event Preview
The SkyTouch community is as diverse as the guests that visit our customer’s hotels. This week we’re featuring one of the newest additions to the SkyTouch community: Hotel Ignacio. Hotel Ignacio is a boutique hotel located in the vibrant midtown area of Saint Louis, Missouri. Owned by Saint Louis University, and designed by The… Continue Reading Get to Know Hotel Ignacio
We all know sports are a great hotel business driver. Be it the local teams, or planned tournaments, they’re both important and predictable opportunities from which to fill rooms. (see our recent piece on that here). But, all bets are off when it comes to nail biting season enders. Many times, it’s not known until… Continue Reading Maximizing Playoff Profitability for your Hotel
Fall season is sports season. And it’s not just the national pro leagues that are in full swing. Colleges, high schools, and other leagues, are all playing scheduled events throughout the country, giving hoteliers ample opportunity to set rates that fully match these demand drivers. Sports events are not always commonly considered when hoteliers are… Continue Reading Maximizing Opportunity During Sports Season
Now that we’re deep into the fall travel and conference season, it’s time to start thinking about holiday season. Sure, some parts of the country may feel like summer, but with Halloween decorations popping up everywhere, hoteliers must start thinking about selling rooms at the best possible rate between now and Thanksgiving, Christmas and New… Continue Reading Setting Hotel Rates for a Happy Holiday Season
In-and-Out Burger has a secret menu, and it has been an impressive point of interest, scoring both marketing and customer points for the fast food chain. It’s a lesson hoteliers can learn from, especially since guest happiness is a top priority for any hotel. So what is your secret menu? Barring crazy requests, most hoteliers… Continue Reading Strategies on Upgrading Your Guest’s Hotel Room
How can you leverage the power of loyalty programs at your property? In September, SkyTouch put together a panel of experts to share how modern guest loyalty programs are helping hotels potentially tap into higher revenue. If you missed the interactive webinar on leveraging the power of loyalty programs at your property, the video is… Continue Reading Hotel Loyalty Webinar now available On Demand!
