Stop Human Trafficking Now!

The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization estimates there are 40.3 million victims of… Continue Reading Stop Human Trafficking Now!

By |2019-02-11T19:44:11-07:00June 12th, 2018|Hospitality Industry Trends|

Ready or Not… GDPR Compliance Is Here

GDPR at a glance By now you have probably heard about the new privacy law enacted by the European Union (EU) that took effect May 25, 2018.  Called the General Data Protection Regulation (GDPR), the new law impacts those organizations based in the EU, and it also potentially applies to organizations outside the EU such… Continue Reading Ready or Not… GDPR Compliance Is Here

By |2018-06-04T22:41:14-07:00June 4th, 2018|Hospitality Industry Trends|

SkyTouch launches learning management system

SkyTouch Technology launched the SkyTouch University learning management tool, and enhancements to its SkyTouch customer community. SkyTouch customers can now customize training modules to educate staff regarding on-property best practices, and processes for achieving key objectives, such as improving the guest experience and driving revenue. Read full article here.

Get to know the Kensington Park Hotel

In this week’s SkyTouch customer spotlight, we travel to the Kensington Park Hotel in San Francisco, an upscale hotel that shares a unique space with five other entities. The building is owned by the Elks Lodge in San Francisco, who occupy several floors including a health club in the basement. As you walk into this… Continue Reading Get to know the Kensington Park Hotel

By |2019-02-11T19:36:12-07:00May 23rd, 2018|Hotel Customer Spotlight|

Cyber Security: Your Hotel May Depend On It

The security of your data is critical to your business. Credit card fraud topped $24.7 billion in 2016, according to Nilson. Hoteliers must follow strict rules based on the Payment Card Industry Data Security Standard (PCI DSS), which requires all companies that accept, process, store or transmit credit card information to maintain a secure data… Continue Reading Cyber Security: Your Hotel May Depend On It

By |2022-12-13T20:28:47-07:00May 8th, 2018|Webinars|

Two Ways That Technology Can Mitigate Rising Labor Costs

North American hotels are experiencing record revenue as the economy continues to grow, but there is a downside to all this economic growth. Wages in the hotel business are rising faster than rates, which can cut into a hotel’s margins. The Bureau of Labor Statistics estimates that total compensation for U.S. hospitality employees has increased… Continue Reading Two Ways That Technology Can Mitigate Rising Labor Costs

By |2019-02-13T15:46:57-07:00May 1st, 2018|Employee Training / Turnover|

That Reservation Could be Costing You

One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. It’s why we’re seeing major hotel companies such as Hilton create ad campaigns designed to encourage customers to book direct. According to Forbes.com, third-party online travel agencies (OTAs) charge up to 30% in commission fees per reservation. For a room that… Continue Reading That Reservation Could be Costing You

By |2022-12-27T20:32:26-07:00April 17th, 2018|Distribution Management, Hospitality Industry Trends|

Property Spotlight: King Hendrick Motel – Lake George

After a winter full of blizzards, many in the Northeast are dreaming of summer right now. This week we travel to upstate New Year to visit a seasonal property that is part of the SkyTouch customer community. The King Hendrick Motel sits on four acres in the heart of Lake George, New York, and features… Continue Reading Property Spotlight: King Hendrick Motel – Lake George

By |2019-02-11T19:36:12-07:00April 9th, 2018|Hotel Customer Spotlight|

Monetize with Hotel Guest Self Check-In

Hotels are now charging guests more than ever before. But in many markets, new hotel construction is eating away at demand and lowering overall occupancy. That makes it more difficult to continue increasing rates at the same pace as the last several years. According to R. Mark Woodworth, Senior Managing Director of CBRE Hotels’ Americas… Continue Reading Monetize with Hotel Guest Self Check-In

By |2024-05-28T09:21:33-07:00March 28th, 2018|Hospitality Industry Trends|

How The Cloud Makes Hotels More Efficient To Operate

North American hotels are experiencing record revenue as the economy continues to grow. In January the U.S. added 200,000 jobs, according to the Bureau of Labor Statistics. In fact, the U.S. economy experienced job growth for 88 months in a row, according to a report by NPR. But there is a downside of all this… Continue Reading How The Cloud Makes Hotels More Efficient To Operate

By |2019-02-13T16:43:03-07:00March 20th, 2018|Cloud-based PMS|
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