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Technology’s Role in Hotel Operations Management (Part 2): Welcome to The Cloud

Welcome to The Cloud. It’s an entirely new way of thinking about PMS software for hotels since this technology sets the stage for reinventing every aspect of the hotel management experience.   OK, it’s not actually new, it just seems new. Cloud computing may be a relatively new entrant into the hospitality technology space, yet… Continue Reading Technology’s Role in Hotel Operations Management (Part 2): Welcome to The Cloud

By |2019-02-11T19:35:44-07:00August 28th, 2018|Hospitality Industry Trends|
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Technology’s Role in Hotel Operations Management (Part 1): History and Challenges

Call it the accidental boss. Born at the dawn of the computer age to digitize check-ins and calculate guest expenditures, the hotel property management system (PMS) started in earnest. In fact, it was hardly a PMS at all. These early systems were more akin to a series of not quite related Excel spreadsheets called into… Continue Reading Technology’s Role in Hotel Operations Management (Part 1): History and Challenges

By |2019-02-11T19:35:50-07:00August 20th, 2018|Hospitality Industry Trends|
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3 Ways to Improve Guest Loyalty at Your Hotel

Encouraging guests to come back time after time can be a challenge. Whether you run a hotel chain or a quaint, boutique bed and breakfast, guest loyalty is likely one of your main priorities. Since many hotels now have to compete not only with each other but also with OTAs and platforms such as Airbnb,… Continue Reading 3 Ways to Improve Guest Loyalty at Your Hotel

By |2023-01-03T20:03:15-07:00July 23rd, 2018|Guest Loyalty|
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3 Ways Technology Can Improve Your Hotel’s Concierge Services

Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks must use hotel technology to… Continue Reading 3 Ways Technology Can Improve Your Hotel’s Concierge Services

By |2019-02-11T19:39:54-07:00July 11th, 2018|Hospitality Industry Trends|
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HITEC 2018: Your Guide to the Houston Convention

If it’s summer, it must be HITEC. For those not in the know, it’s the Hospitality Industry Technology Exposition and Conference, the hotel industry’s longest running hotel technology conference. It also happens to be the largest event of its kind, and the most attended. And for good reason - it’s the premier hotel technology event… Continue Reading HITEC 2018: Your Guide to the Houston Convention

By |2019-02-13T16:43:21-07:00June 14th, 2018|Hospitality Conferences|
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Stop Human Trafficking Now!

The human trafficking crisis has burst into the American consciousness during the last few years. What was once happening in the shadows, and behind closed doors in places such as hotels, is now getting a bright spotlight shown on this catastrophe. And its making people act. The International Labour Organization estimates there are 40.3 million victims of… Continue Reading Stop Human Trafficking Now!

By |2019-02-11T19:44:11-07:00June 12th, 2018|Hospitality Industry Trends|
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Ready or Not… GDPR Compliance Is Here

GDPR at a glance By now you have probably heard about the new privacy law enacted by the European Union (EU) that took effect May 25, 2018.  Called the General Data Protection Regulation (GDPR), the new law impacts those organizations based in the EU, and it also potentially applies to organizations outside the EU such… Continue Reading Ready or Not… GDPR Compliance Is Here

By |2018-06-04T22:41:14-07:00June 4th, 2018|Hospitality Industry Trends|
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SkyTouch launches learning management system

SkyTouch Technology launched the SkyTouch University learning management tool, and enhancements to its SkyTouch customer community. SkyTouch customers can now customize training modules to educate staff regarding on-property best practices, and processes for achieving key objectives, such as improving the guest experience and driving revenue. Read full article here.

By |2019-02-13T15:47:28-07:00May 29th, 2018|SkyTouch Technology In The News, Employee Training / Turnover|
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Get to know the Kensington Park Hotel

In this week’s SkyTouch customer spotlight, we travel to the Kensington Park Hotel in San Francisco, an upscale hotel that shares a unique space with five other entities. The building is owned by the Elks Lodge in San Francisco, who occupy several floors including a health club in the basement. As you walk into this… Continue Reading Get to know the Kensington Park Hotel

By |2019-02-11T19:36:12-07:00May 23rd, 2018|Hotel Customer Spotlight|
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Cyber Security: Your Hotel May Depend On It

The security of your data is critical to your business. Credit card fraud topped $24.7 billion in 2016, according to Nilson. Hoteliers must follow strict rules based on the Payment Card Industry Data Security Standard (PCI DSS), which requires all companies that accept, process, store or transmit credit card information to maintain a secure data… Continue Reading Cyber Security: Your Hotel May Depend On It

By |2022-12-13T20:28:47-07:00May 8th, 2018|Webinars|
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