In-and-Out Burger has a secret menu, and it has been an impressive point of interest, scoring both marketing and customer points for the fast food chain. It’s a lesson hoteliers can learn from, especially since guest happiness is a top priority for any hotel. So what is your secret menu? Barring crazy requests, most hoteliers… Continue Reading Strategies on Upgrading Your Guest’s Hotel Room
How can you leverage the power of loyalty programs at your property? In September, SkyTouch put together a panel of experts to share how modern guest loyalty programs are helping hotels potentially tap into higher revenue. If you missed the interactive webinar on leveraging the power of loyalty programs at your property, the video is… Continue Reading Hotel Loyalty Webinar now available On Demand!
Your most profitable guest is your most loyal customer. Though many hoteliers crave turning their OTA customers into clients, they simply don’t know how. We’re here to help you create more loyal, higher margin guests. Here’s our step by step guide of best practices that will help you turn those more expensive to acquire OTA… Continue Reading How to turn your OTA customers into loyal clients
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The main problem: encroaching technology has… Continue Reading How to surprise your hotel guests and keep them coming back for more
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The main problem: encroaching technology has… Continue Reading How to Improve the Hotel Guest Experience
On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically handed a cookie “for being a loyal guest.” Bob felt special. But by the fourth check-in, the cookie bit was getting old. And everyone was… Continue Reading Beyond the Cookie: Loyalty Programs for your Bottom Line
Guests no longer have to opt for "points" over "personality" due to growing trend of boutique hotels and independent hotels offering hotel loyalty programs. Tired of forfeiting guests to big brand loyalty programs, a growing number of independent and boutique hotels are going head-to-head with major chains by offering their own guest loyalty programs. The… Continue Reading Hotel Loyalty Programs Are No Longer Just For Big Brands
Boutique and independent hotel guests are a different breed of customer, typically favoring exclusivity over consistency. They seek a unique, one-of-a-kind guest service and experience over the familiarity of a chain hotel stay. The good news is that because they are unrestricted by "big brand" standards, independent and boutique hotels are well-suited to deliver on… Continue Reading How Smaller Hotels Can Achieve 5-Star Guest Services
In the competitive hospitality marketplace, hotel customer service is a clear differentiator. And every property should make exceptional hotel customer service their end-goal. Big properties benefit from internal customer service programs to help staff deliver consistently great hotel customer service. But what are smaller hotel brands to do? Following are guidelines that both boutique… Continue Reading How to Instill a Hotel Customer Service Culture
Meet one of the newest categories of hotel guests – the "bleisure" traveler. Already well-known throughout Asia and Latin America, the bleisure traveler is becoming more prevalent in North America. Get to know their traits and learn what your hotel can do to target and attract the business of this "hybrid" customer segment. Who is… Continue Reading Get To know The Bleisure Traveler & Win Their Business!
