Vendor Spotlight: MOP by Visual Matrix

MOP by Visual Matrix provide hotels and resorts with an integrated system that helps manage tasks like housekeeping, maintenance, preventative maintenance, room inspections, and front desk as well as providing guest texting and Alexa voice services in one easy to use mobile and desktop web application. This helps with improving both guest experience and operational [...]

An Exciting Offer from Shift 4

Shift 4 Payments and SkyTouch Technology have partnered to provide a scalable, all-in-one hospitality solution that enhances the guest experience by streamlining hotel operations and improving payment processing. Whether you operate independent hotels, franchise properties, or an entire hotel chain, you can save time and money by leveraging Shift 4 Payments’ secure payment processing platform. [...]

By |2022-08-04T16:13:47-07:00July 15th, 2021|Vendors, Revenue Management|

Tips, Tricks, and Hacks- Help Center

During the pandemic, SkyTouch began anticipating the return to business operations by creating the Help Center. The Help Center gives our customers the ability to address a variety of situations where the user may have forgotten how to complete a specific task in SkyTouch HOS. The Help Center offers guided steps with both written instructions [...]

By |2021-07-15T18:04:01-07:00July 15th, 2021|Employee Training / Turnover|

Summer Onboarding Tips

As the summer travel season continues to ramp up, it’s likely that you’ll need to bring some new staff members up to speed on SkyTouch HOS.  We’re here to help with some quick tips for bringing on new staff in a manner that efficient AND effective. Check out those quick tips below: 1). SkyTouch University [...]

By |2021-07-15T16:30:41-07:00July 15th, 2021|Employee Training / Turnover|

What’s Trending in Hospitality

The hotel industry is in a state of constant change, though these days change feels like it's happening at an astounding rate. That's why at SkyTouch Technology they're looking to not only serve the needs of hoteliers today, but ensuring their system is flexible and adaptable to changes that have yet to be conceived. One [...]

By |2019-10-22T21:47:33-07:00October 23rd, 2019|Hospitality Industry Trends|

Why Guest Experience is so Important

According to a study by McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. With knowing that more than half of the customers coming into your hotel or many of your hotel properties are influenced by their experience, what are you doing to differentiate yourself? There are many [...]

By |2019-10-11T15:49:12-07:00October 11th, 2019|Guest Loyalty|

What is CRM?

Customer Relationship Management (CRM): a technology system that helps manage all of your company's relationships and interactions with current and future customers. CRM systems can help hoteliers stay connected with their customers before, during and after their visit to the property. They can also provide innovative insights to help drive business via customer relations and [...]

By |2019-09-25T16:04:49-07:00September 25th, 2019|Customer Relationship Management (CRM)|

What is Hotel Distribution Channel Management?

In the hospitality industry, hotel distribution management can be defined as managing and updating certain information, such as room rates and availability, across all distribution channels. Distribution channels include anywhere the customer may go to view and book a hotel room, such as the actual hotel website or online travel agencies (OTAs) such as Expedia, [...]

By |2019-09-09T22:04:06-07:00September 9th, 2019|Distribution Management|

What is a Hotel PMS and why do I need one?

A Hotel Property Management System (PMS) is a crucial piece of technology that links hotel systems while seamlessly helping to manage hotel guests and a property's operations. A hotel PMS can be considered the heart of your hotel; without a current and up-to-date system, hoteliers can experience a downward spiral of operational inefficiency, poor guest [...]

By |2019-08-08T17:18:52-07:00August 9th, 2019|Cloud-based PMS|

Smartphone Technology Is Changing The Hotel Business

Smartphones have revolutionized the ways we interact with each other and the ways we do business. The hospitality industry is no exception. Mobile technology has forced hoteliers to reinvent the way they connect with customers and how they manage day-to-day operations. Here are some of the top ways smartphones are changing the hotel business: Bookings [...]

By |2019-07-25T17:48:53-07:00July 26th, 2019|Hospitality Industry Trends|
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