We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.—Jeff Bezos, CEO, Amazon.com
Bezos got it right. Corporations have an obligation to invest substantial resources not simply for their own benefit, but for the benefit of their customers. In this way, they are always working to provide real value that can only come from discovering real problems and trying to solve them.
SkyTouch is committing substantial capabilities and resources to improving the hospitality industry as a whole through better hotel operations with the dual intent of improving guest experience and hotel profitability for individual hotel operators.
Our commitment starts at home. We are building the most robust and effective PMS service, training, and support organization in our industry. Every day, 365 days a year, 24 hours a day, our service team engages in conversations with the hotel operations teams of our 6,000+ PMS customers.
We listen to our customer’s problems, challenges, and suggestions while we work to provide the best solutions. Proactive solutions begin from day one with fast, comprehensive onboarding and first-class remote or onsite training to get them started on the right foundation.
Most importantly, when things don’t go right, our technical support is 24/7 (because hotels are 24/7), fast (average response time is 30 seconds), competent (customers rate our Tech Service 9.6 out of 10), and included, because we believe that when you pay for a cloud-based PMS, you shouldn’t pay extra for things to go right.
Our commitment to better hotel operations extends beyond our customer base with newsletters, webinars, solution-based documents, and no-obligation consulting services addressing the biggest hotel and PMS problems facing today’s hotel operators.
Every issue of Hotel Operations Insider is dedicated to helping readers become better hospitality business professionals. In that spirit, this issue is hosted by our Director of Services, Diane Bowen, and her team. We hope that this issue helps to provide you with some of the solutions you need to run your business better.