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How to Instill a Hotel Customer Service Culture

In the competitive hospitality marketplace, hotel customer service is a clear differentiator. And every property should make exceptional hotel customer service their end-goal. Big properties benefit from internal customer service programs to help staff deliver consistently great hotel customer service. But what are smaller hotel brands to do? Following are guidelines that both boutique… Continue Reading How to Instill a Hotel Customer Service Culture

By |2024-05-28T09:12:10-07:00September 25th, 2014|Guest Loyalty|
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Six Straightforward Steps To Grow Online Hotel Bookings

Are you aware that your hotel's overall digital presence has a drastic impact on sales and online bookings? Properly promoting your hotel in a variety of ways – through website, Online Travel Agencies (OTAs), and social media -- will lead to greater visibility and increased online hotel bookings. Hoteliers can use the following tips to… Continue Reading Six Straightforward Steps To Grow Online Hotel Bookings

By |2022-12-27T20:42:01-07:00September 24th, 2014|Distribution Management|
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Get To know The Bleisure Traveler & Win Their Business!

Meet one of the newest categories of hotel guests – the "bleisure" traveler. Already well-known throughout Asia and Latin America, the bleisure traveler is becoming more prevalent in North America. Get to know their traits and learn what your hotel can do to target and attract the business of this "hybrid" customer segment. Who is… Continue Reading Get To know The Bleisure Traveler & Win Their Business!

By |2019-02-13T15:52:03-07:00September 18th, 2014|Guest Loyalty|
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Collaborating With HTNG To Help Hotels Go Above Property

Has your hotel property management system moved to the cloud yet? Hotels of all sizes are migrating "above property" to gain a myriad of benefits, including greater reliability, cost savings, mobility, and a reduction of IT support staff. Cloud hotel property management systems such as the SkyTouch Hotel OS® enable hoteliers to manage their properties… Continue Reading Collaborating With HTNG To Help Hotels Go Above Property

By |2023-01-10T20:15:59-07:00September 15th, 2014|Distribution Management, Revenue Management|
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Managing & Meeting Hotel Business Traveler Expectations

Hoteliers, take note! Today's business travelers are a happy, albeit demanding, bunch. They embrace business travel with a positive mindset yet they (and their employers) expect a stress free, customized, and streamlined experience. The good news is that YOU can help them manage their business travel by answering specific needs in order to meet their… Continue Reading Managing & Meeting Hotel Business Traveler Expectations

By |2014-09-12T22:14:35-07:00September 12th, 2014|Hospitality Industry Trends|
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Your 2015 Hospitality Meetings & Events Forecast

Which hospitality industry events will be well attended in 2015? How will participation differ from region to region? According to the Global Business Travel Association (GBTA), the forecast looks positive. Findings show that solid economic growth will contribute to overall healthy participation in key meetings and events scheduled for the upcoming year. SkyTouch Technology, for… Continue Reading Your 2015 Hospitality Meetings & Events Forecast

By |2022-12-27T20:37:43-07:00September 11th, 2014|Hospitality Conferences|
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Hotel Guests And Managers Hold High Expectations For Mobile Managed Travel

With mobile bookings expected to more than double in the next two years, the hospitality market has high expectations for mobile managed travel. Hotel guests are taking full advantage of the latest apps to ease and enhance their travel experience while managers are using digital technologies to help control their travel programs and direct travelers… Continue Reading Hotel Guests And Managers Hold High Expectations For Mobile Managed Travel

By |2022-12-13T20:12:48-07:00September 9th, 2014|Distribution Management, Hospitality Industry Trends|
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Four Surprising Habits of Hotel Business Travelers

A strong economy is causing an uptick in business travel, which, of course, is great news for the hospitality industry. About half of business travelers made 10 or more trips in 2013, with that number expected to steadily increase. But exactly what makes the business traveler tick? How can hotel managers anticipate their wants and… Continue Reading Four Surprising Habits of Hotel Business Travelers

By |2022-12-13T20:10:53-07:00September 8th, 2014|Hospitality Industry Trends|
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What Can Dynamic Rate Marketing Do For Hoteliers And Travel?

It seems like today's well-connected travelers literally have the world at their fingertips. With a touch or a click, they can easily access hotel pricing and availability to book on the spot. Enter Dynamic Rate Marketing (DRM). This next-generation marketing technique gives hoteliers the ability to adjust rates in real-time based on demand and availability,… Continue Reading What Can Dynamic Rate Marketing Do For Hoteliers And Travel?

By |2022-12-27T20:40:24-07:00September 3rd, 2014|Distribution Management, Hospitality Industry Trends, Revenue Management|
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Hospitality Revenue Management: 3 Keys to Improving your Hotel’s Bottom Line

What motivates a potential guest to book a room at your hotel vs. your competitor's property? Interpreting this is the key to hospitality revenue management, a concept which has revolutionized the hotel industry. The consumer's ability to shop and compare room rates online has generated increased competition for price and value. Yet, thanks to modern… Continue Reading Hospitality Revenue Management: 3 Keys to Improving your Hotel’s Bottom Line

By |2019-05-23T18:26:15-07:00September 2nd, 2014|Revenue Management|
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