In the lodging business, if it’s November, it’s time for what’s called “the New York shows.” That is, the annual HX: Hotel Experience and Boutique Design New York trade shows, as well as the American Hotel Lodging Association’s Fall Conference. They’re all intertwined, and are a major reckoning force on the convention calendar. And with… Continue Reading 5 Tech Trends from HX: Hotel Experience, and Beyond
Turnover rates in the hotel are just nightmarish. It’s such a massive problem that some hotels find they’re replacing more people every year than there are jobs in the hotel. It’s a crazy situation that has the entire industry perplexed. And it’s costing everyone a lot of time and money. Industry wide, the average annualized… Continue Reading Missed our Employee Retention Webinar? Watch the Video Today
The industry calls it inventory. But for you, it’s your livelihood. So, selling all those hotel rooms as many nights of the year is an absolute must. Yet, figuring out the right mix of business for your specific hotels’ needs is a challenging puzzle. Simply figuring out what rooms to allocate to different potential revenue source is… Continue Reading What’s Your Channel Management Strategy?
What is Customer Acquisition Cost (CAC)? We know that you want to get reservations from as many sources as possible, but do you know how much you are making from each channel? That’s one thing many hoteliers simply do not understand. Yes, you may be putting out that same rates on different channels, but all… Continue Reading What’s Your True Hotel Customer Acquisition Cost?
The hotel industry is in the midst of a technology revolution. And it’s changing everything we know about how we run hotels and service guests. Though it’s a future fraught with challenges, it’s also one chockablock of opportunity. It’s simply a matter of understanding the trends and preparing how to take advantage of them as… Continue Reading 5 Critical Technology Trends You Need To Know About Now
Lodging Conference Lessons Each fall, the Lodging Conference is always one of the most interesting and dynamic hotel industry events of the year. This year, many influential executives, owners and developers were in attendance and a record 1,800 people attended the Conference. Here are some of the key takeaways from the event and how you… Continue Reading The 4 Big Lessons from this Year’s Lodging Conference
The typical hotel customer is changing. Technology, social shifts and other consumer trends are combining to create a new class of customer; one that’s savvy, has increased expectations, and knows exactly what they want. To keep up, hoteliers must arm themselves with the latest strategies capitalizing on current and emerging hospitality trends. We know; you… Continue Reading Your Customer is Changing. Here’s Why You Must Change Too.
The hotel industry is a forever morphing beast. Fads come and go – think, computer keyboards for hotel room TVs – and that sometimes costs hotel owners a lot of money for little payback. But there are changes in this business expected to be long term trends. Trends that we believe should generally be followed… Continue Reading The Top 5 Lodging Business Trends and How to Leverage Them
The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way. But you must approach this new era strategically. The main problem: encroaching technology has… Continue Reading How to Improve the Hotel Guest Experience
Did you know that according to the Bureau of Labor Statistics, the average employee turnover rate for the hospitality industry was 6.3% in May and 6.0% in June? If that trend were to continue, that would be an annualized percentage of 73.8%. When compared to the 3.45% turnover rate for the same time compared to all… Continue Reading Stop wasting more time than necessary training employees
