There has been much talk about millennials in the media lately, and rightfully so. They’re what we’d call the demographic du jour; everyone is focused on them, and we can’t get enough. The lodging business, for example, is hyper-focused on how to understand this important and formidable group. Appealing to millennials makes lots of sense,… Continue Reading Why Baby Boomers are more relevant than ever
Turnover rates in the hotel are just nightmarish. It’s such a massive problem that some hotels find they’re replacing more people every year than there are jobs in the hotel. It’s a crazy situation that has the entire industry perplexed. And it’s costing everyone a lot of time and money. Industry wide, the average annualized… Continue Reading Missed our Employee Retention Webinar? Watch the Video Today
The hotel industry is in the midst of a technology revolution. And it’s changing everything we know about how we run hotels and service guests. Though it’s a future fraught with challenges, it’s also one chockablock of opportunity. It’s simply a matter of understanding the trends and preparing how to take advantage of them as… Continue Reading 5 Critical Technology Trends You Need To Know About Now
The hotel industry is a forever morphing beast. Fads come and go – think, computer keyboards for hotel room TVs – and that sometimes costs hotel owners a lot of money for little payback. But there are changes in this business expected to be long term trends. Trends that we believe should generally be followed… Continue Reading The Top 5 Lodging Business Trends and How to Leverage Them
This week, Oracle notified its customers that it had detected malicious code in certain legacy MICROS systems. With data breaches making big headlines over the past several years, the threat of stolen data remains real for individuals and the hotels they share their consumer information with. In fact, 42% of hoteliers identified “creating a secure framework for… Continue Reading How the Micros data breach shows how a cloud based PMS may help
The millennial generation is set to take over as the most influential generation in American history. According to the U.S. Census Bureau, there are more millennials than there were Baby Boomers. With such high numbers, it’s inevitable society will bend to meet the needs and desires of such a large and influential group in order… Continue Reading How Millennials are Embracing the Next Generation of Hotel Technology
In today’s complex hospitality marketplace, making personal connections with guests is critical. Not only do customers have more choices than ever, they’re significantly more sophisticated than even 10 years ago and expect more. Much more. They’re also increasingly well-traveled and more frequently looking for personalized experiences. Practically, that means hoteliers aren’t just competing against the… Continue Reading 4 Ways Technology Can Improve Relationships with your Customers
Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with with the right cloud-based hotel property management systems (PMS) software, hotel staff can have additional resources at… Continue Reading Brand Boosting and Booking Using Today’s PMS Software
We all remember the massive credit card breaches at well-known national retailers over the last few years. These breaches were a public relations, financial, and legal nightmare, resulting in millions of dollars in lost sales and possible long-term brand damage. From a hospitality point of view, simply hoping that your hotel won’t be affected is… Continue Reading Help Improve Guest Security with Cloud-Based PMS Software
We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.—Jeff Bezos, CEO, Amazon.com Bezos got it right. Corporations have an obligation to invest substantial resources not simply for their own benefit, but for the benefit of their customers. In this way, they are always working to provide real value that… Continue Reading Customer Service in 2016
