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The subject of Customer Delight is often like the weather; to paraphrase Mark Twain: “Everybody talks about it, but nobody does anything about it.” At SkyTouch Technology, we’re doing something about it. We started by using an outside-in approach. Rather than looking at things solely from our point of view, we decided instead to listen… Continue Reading Customer Delight in 2016
Housekeepers are always on the move in a hotel, and traditionally have long relied on pre-printed reports from their property management system (PMS) to help them keep track of which rooms to clean and what type of service to provide. The problem with these housekeeping reports is that they are often stale as soon as… Continue Reading Remote Housekeeping: A Mobile Solution for Your Mobile Staff
Ted Best to bring extensive SaaS and enterprise software expertise to SkyTouch product offerings PHOENIX, AZ (PRWEB) FEBRUARY 16, 2016 SkyTouch Technology today announced the appointment of Ted Best as the new Vice President of Product Management of SkyTouch Technology, provider of the most widely used cloud-based hotel operating system, SkyTouch Hotel OS®. Best brings… Continue Reading SkyTouch Technology Announces New VP of Product Management
Pleasing today’s tech-savvy guests with meaningful mobility is a perfect opportunity to get in front of them in real-time. Learn how this kind of engagement can provide real value to them and to your business.
Today, we use our mobile phones and tablets to do our shopping, conduct our banking, stay connected with friends, keep up with current events, listen to music, and watch our favorite TV shows. We depend on mobile devices for so much in our personal lives, it’s hard to imagine life without them. Because of this,… Continue Reading Remote Hotel Operations: How Mobile Technology in the Cloud can Set You Free
Since Apple first introduced the iPhone in 2007, the world has seen massive expansion in the use of smartphones and tablets, with an estimated four billion of these devices currently in use globally. They have become a huge part of our lives, and for many people, a sense of security, connection, and comfort. So it’s… Continue Reading The Remote Front Desk: Breaking down Barriers with Mobile Guest Delight
Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel sheet, a notebook, and a… Continue Reading Touch Points, Technology, and Hotel Management Systems
SkyTouch Hotel OS® and Chargerback™ team up to enhance hotel lost and found services CARSON CITY, NV & PHOENIX, AZ (PRWEB) JANUARY 27, 2016 SkyTouch Technology, provider of SkyTouch Hotel OS®, the most widely used cloud-based hotel management system, and Chargerback™, a leader in hotel lost and found solutions, announced today that they are teaming… Continue Reading SkyTouch Technology and Chargerback Announce Joint Marketing Engagement
The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent "Motel 6 Left behind Survey" conducted by Kelton Global, over 54 percent of travelers report that they have left something behind in a hotel room. The… Continue Reading The “Win-Win” of Today’s Hotel Lost and Found Technology
Imagine guests walking into your hotel and stopping at the front desk not to check-in and pick out a room, but just to chat about their trip, get their keys, and go. As increasingly tech-smart guests, often referred to as the Digital Elite, manage most aspects of their lives and travel from their tablets and… Continue Reading Your Room is Waiting: The Value of Mobile Guest Engagement
The SkyTouch Hotel Operating System is 100% cloud-based and intuitively designed with advanced integration capabilities to meet our customer’s specific needs.
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