The subject of Customer Delight is often like the weather; to paraphrase Mark Twain: “Everybody talks about it, but nobody does anything about it.”

At SkyTouch Technology, we’re doing something about it.

We started by using an outside-in approach. Rather than looking at things solely from our point of view, we decided instead to listen to the market and to customers. We learned that the most important thing we can do is to offer real solutions to the operations problems facing today’s hoteliers. Problems with increasing revenue, making the most of today’s hotel technology, and creating the best guest experience.

This newsletter is dedicated to providing those real solutions.

Our “Insider” perspective is derived from the domain expertise we’ve gained from 10+ years of providing 6,000+ hotel properties world-wide with the mission-critical heart of the hotel’s technology ecosystem – the Property Management System or PMS.

Drawing from this expertise, we discovered that hotel operators agree with the findings of the 2016 Lodging Technology Study; that enhancing mobile solutions for their guests is a main goal for the coming year. This is because mobile solutions not only help to improve hotel operations, they can also improve the guest experience.

To that end, we’re devoting the inaugural issue of our “Hotel Operations Insider” to the subject of mobility. Read on and you’ll find solutions around the Mobile Front Desk, Mobile Housekeeping, and Remotely Managing Hotel Operations.

Here’s to 2016. May it be a year that brings new customer delight to your guests and yourselves, and may the Insider serve to help inspire that delight.