A great PMS vendor needs to help properties grow the top line – and there are many ways we can do that. We need to help our properties provide better operational outcomes. Hotels are businesses – and one of their clear goals is to do more with less, to become more efficient. It’s not enough… Continue Reading Skytouch’s vision for the market is a pretty simple one – we succeed if our hotels succeed
The millennial generation is set to take over as the most influential generation in American history. According to the U.S. Census Bureau, there are more millennials than there were Baby Boomers. With such high numbers, it’s inevitable society will bend to meet the needs and desires of such a large and influential group in order… Continue Reading How Millennials are Embracing the Next Generation of Hotel Technology
Before meaningful hospitality software, property owners would rarely reset rates. The common approach of set it and forget was dominant. That meant a guestroom was generally priced the same for an extended period of time, such as the entire season or year, with little consideration given to demand trends. For most of the history of… Continue Reading Improve your Hotel’s Revenue with a Best Available Rate Strategy
Employees are your most valuable asset and should be treated accordingly. Yet employee turnover is still a pervasive industry issue that’s costly and time-consuming. Did you know that according to a recent Bureau of Labor Statistics report, the turnover rate in the U.S. hospitality segment rose from 66.7% in 2014 to 72.1% in 2015? That’s an incredible challenge to overcome… Continue Reading How Employee Turnover May Be Affecting your Profits and What to do About it
In today’s complex hospitality marketplace, making personal connections with guests is critical. Not only do customers have more choices than ever, they’re significantly more sophisticated than even 10 years ago and expect more. Much more. They’re also increasingly well-traveled and more frequently looking for personalized experiences. Practically, that means hoteliers aren’t just competing against the… Continue Reading 4 Ways Technology Can Improve Relationships with your Customers
There may be no better way for hospitality firms to learn and gain inspiration for successfully transforming their businesses by leveraging technology than by looking at some of the “unicorns” that have successfully tapped into the hospitality sector. Read full article here.
Deciding which hotel rooms are allocated to guests upon check-in can be a delicate and demanding juggling act. After all, the hotel’s primary job is to ensure complete satisfaction, regardless of varying guest demands and outside influences. Yet with with the right cloud-based hotel property management systems (PMS) software, hotel staff can have additional resources at… Continue Reading Brand Boosting and Booking Using Today’s PMS Software
We all remember the massive credit card breaches at well-known national retailers over the last few years. These breaches were a public relations, financial, and legal nightmare, resulting in millions of dollars in lost sales and possible long-term brand damage. From a hospitality point of view, simply hoping that your hotel won’t be affected is… Continue Reading Help Improve Guest Security with Cloud-Based PMS Software
Rapidly growing Signature hotel brand to be powered by industry's premier cloud-based PMS Phoenix, AZ & Coral Springs, FL (PRWEB) MAY 3, 2016 SkyTouch Technology, an industry-leading hotel property management system (PMS) provider, and Vantage Hospitality Group, Inc., a top ten global hotel company with over 1,200 hotels, signed an exclusive agreement today. The deal… Continue Reading SkyTouch and Vantage Hospitality Group Ink Exclusive Deal
We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.—Jeff Bezos, CEO, Amazon.com Bezos got it right. Corporations have an obligation to invest substantial resources not simply for their own benefit, but for the benefit of their customers. In this way, they are always working to provide real value that… Continue Reading Customer Service in 2016
