Monthly Archives: September 2016

Your Customer is Changing. Here’s Why You Must Change Too.

The typical hotel customer is changing. Technology, social shifts and other consumer trends are combining to create a new class of customer; one that’s savvy, has increased expectations, and knows exactly what they want. To keep up, hoteliers must arm themselves with the latest strategies capitalizing on current and emerging hospitality trends. We know; you [...]

By |2019-02-13T16:38:09+00:00September 30th, 2016|Distribution Management, Cloud-based PMS|

SkyTouch Technology to Begin Property Management System (PMS) Rollout with Broughton Hotel Properties

Innovative hotel management company will use industry-leading cloud-based PMS to help boost operations solutions for its customers PHOENIX, AZ and ANAHEIM, CA—September 22, 2016 – SkyTouch Technology, a premier hotel property management system (PMS) provider, and Broughton Hotels, a leading full-service boutique hotel management company, has signed an agreement to begin rolling out the SkyTouch [...]

By |2016-09-22T23:58:14+00:00September 22nd, 2016|SkyTouch Technology Press Releases|

Big Tech Aids Small Companies

As providers of technology solutions expand with the growing economy and midscale segments, next-generation Asian-American hoteliers are moving beyond their fathers' or grandfather's systems and are seeking cutting edge solutions. SkyTouch Technology is growing as a direct result of modern hoteliers' interest in finding high tech management solutions that meet the strategical needs of their [...]

By |2019-02-13T15:37:59+00:00September 19th, 2016|SkyTouch Technology In The News|

The Top 5 Lodging Business Trends and How to Leverage Them

The hotel industry is a forever morphing beast. Fads come and go – think, computer keyboards for hotel room TVs – and that sometimes costs hotel owners a lot of money for little payback. But there are changes in this business expected to be long term trends. Trends that we believe should generally be followed [...]

By |2019-02-11T19:44:20+00:00September 16th, 2016|Hospitality Industry Trends|

How to surprise your hotel guests and keep them coming back for more

The hotel business needs human connection more than ever. As society continues to become more and more powered by technology, there’s a big risk of losing the personal element that’s defined hospitality for millennia. It doesn’t have to be that way.  But you must approach this new era strategically. The main problem: encroaching technology has [...]

By |2019-02-13T16:38:03+00:00September 9th, 2016|Guest Loyalty|

Stop wasting more time than necessary training employees

Did you know that according to the Bureau of Labor Statistics, the average employee turnover rate for the hospitality industry was 6.3% in May and 6.0% in June? If that trend were to continue, that would be an annualized percentage of 73.8%. When compared to the 3.45% turnover rate for the same time compared to all [...]

By |2019-02-13T16:37:57+00:00September 1st, 2016|Employee Training / Turnover|