A Deloitte study of hotel loyalty shook up the industry by revealing that only 8 percent of respondents were completely loyal to the same hotel brand. Gasp! Are hotel loyalty programs still worth the cost to hoteliers? Or are there better ways to woo and retain customers? The Deloitte study appears to suggest that a… Continue Reading Be A Trailblazer When It Comes To Driving Guest Loyalty
Hoteliers take note! Millennials – also known as the "NOW" Generation -- will account for nearly half of the workforce by 2020. And they are truly a force to be reckoned with “NOW.” Hoteliers who can understand and address their unique needs and purchasing habits will have a clear competitive advantage in reaching this savvy… Continue Reading Hotels, Find Out More About Savvy Millennial Travelers
Digital check-in service is quickly becoming an essential element in hotel hospitality. Many of the world’s largest hotel brands are embracing a variety of new technologies that are changing the way guests arrive at hotels. New services have emerged including smartphone check-in, digital kiosks and keycodes sent directly through email that have drastically reduced or… Continue Reading Hotels Enable Digital Mobile Check-Ins
SkyTouch is honored that we have been selected as one of the “20 Most Promising Solution Providers in Travel & Hospitality” by CIO Review. Selection criteria for this distinction included ability to streamline operations in integrated and innovative ways and dedication to enhancing ‘Guest Experience’. See our cover feature and read the article.
HITEC - SkyTouch Technology Featuring Hotel OS Are you attending HITEC this year? If so, stop by our booth and learn how SkyTouch Technology is disrupting the traditional PMS. We are rising beyond the cloud with the future of your hotel management solution.
Technology is completely changing the guest experience across the board for the hospitality industry. From how customers book hotel rooms online, check-in on hotel provided tablets, and comment on their experiences through user reviews and forums, there is a growing amount of big data available to understand how people behave. Using this new knowledge base… Continue Reading Evolving Hotel Guest Experience
Cloud computing is changing the way the hotel business operates. Using cutting-edge technology from the SkyTouch® solution, you can run your company from anywhere in the world with a simple swipe of your finger. And as the future engine of the hospitality industry, cloud computing is here to stay. So don’t wait while the rest… Continue Reading Hotel PMS Provider Lists the 5 Principles Of SkyTouch Technology
Today’s discriminating travelers are plugged in to all of the latest technology. From researching hotels and airfare on a laptop and booking rooms directly from their mobile devices, technology focused travelers are changing the face of the industry and growing in huge numbers across the globe. It is vital for any hospitality business to reach… Continue Reading Hospitality Invaded by the Tech Savvy
When it comes to Knowledge, it’s not just about what you learn; it’s about creating experiences that result in action. This is the introductory blog in a series from the Knowledge Services team. In the next few posts, we will discuss how we work within SkyTouch® and how that is reflected within our core values:… Continue Reading Hotel Operations Knowledge Services- An Introduction
2014 promises to be a banner year for the hotel industry. Many new changes are happening at a rapid pace that you need to be aware of. From staying on top of the latest developments out of Google to foreseeing the increase in mobile device use among consumers, your hotel needs to stay on top… Continue Reading 10 Hotel Marketing Trends For 2014
