In this two-part series, we discuss the Internet of Things (IoT) – what it is, the trajectory it may follow and how it will impact the hospitality industry. In a nutshell, the Internet of Things is an encompassing term that refers to a future where ordinary things are embedded with sensors and wireless communication to… Continue Reading Welcoming the Internet of Things to Hotels
Hotel companies can now boost operational performance while also enhancing the guest experience through our integration of leading real-time identity authentication and validation solution Intellicheck Mobilisa’s Guest ID™ into SkyTouch Hotel OS®, the most widely used cloud-based hotel operating system. The software integration aims to reduce fraud while expediting check-in, resulting in a quicker, more… Continue Reading SkyTouch Partners With Intellicheck Mobilisa’s Guest ID
HITEC 2015, Austin Texas, June 15-18 - Come and see how we help hotel companies achieve growth and their most important strategic objectives with the SKYTOUCH HOTEL OS® A flexible and intuitive platform built to help hotel companies achieve growth, elevate operating performance, and improve the guest experience.
There is as much fiction as fact when it comes to EMV, the much-discussed U.S. transition from magnetic stripe to chip payment cards. The most outstanding fact, undisputed amidst all the rhetoric, is that it will become reality in the U.S., perhaps as soon as the October 2015 liability-shift deadline that looms ahead. Here are… Continue Reading Hospitality and Payments Security: Save Room for EMV
Check out our article on CIO Review, which includes an interview with our very own Sr. Director of Enterprise Architecture and Research, Larry Gorman. HERE For a PDF copy: SkyTouch Technology Fuels Hotel Companies’ Strategic Objectives
The world has become both bigger and smaller via emerging technologies and the data they produce. For hotels, bigger in that amassed and analyzed customer data can lead to new opportunities and partnerships both within and outside of core hospitality competencies, and smaller in that hotels can mine that data to improve the guest experience… Continue Reading What Legacy Will Your Hotel Management Platform Leave?
In the age of information overload, how can hotels best determine what guests value and want? Is it a personalized experience they crave most? Luxurious amenities? The best value? The proper analysis of data holds the key to understanding and delivering on what guests really want from their hotel experience. Below, we here at SkyTouch,… Continue Reading Enhancing the Hotel Guest Experience
Guests interacting with robot staff? Hotel apps that make dinner reservations and control room temperature? Hotel operating systems that drive revenue for the hotel companies? It’s clear that technology is disrupting the way hotels do business and engage with guests. Specifically, the rise of guest-facing mobile technology signals a win-win for hotel companies and guests… Continue Reading Mobile Technology and the Guest Experience
Are hotels and OTAs friends or foes? While they do rely on each other to compete in the hospitality marketspace, they’ve been waging an epic battle recently to win over guests. With both hotels and OTAs vying to control and evolve the guest experience, time will tell who will come out on top. Why hotels… Continue Reading Hotels, OTAs, and the Battle to Win Guests
Recent findings from a Forbes Insights and Teradata data-driven marketing study cite that 45% of executives fully leverage data to measure ROI. The challenge for hotel enterprise marketers is to determine how to best use data and analytics to understand, target, and win over guests! What is data-driven marketing in hospitality? It is the process… Continue Reading How Hotels are Using Data to Achieve ROI
