When it comes to Knowledge, it’s not just about what you learn; it’s about creating experiences that result in action. This is the introductory blog in a series from the Knowledge Services team. In the next few posts, we will discuss how we work within SkyTouch® and how that is reflected within our core values: [...]
2014 promises to be a banner year for the hotel industry. Many new changes are happening at a rapid pace that you need to be aware of. From staying on top of the latest developments out of Google to foreseeing the increase in mobile device use among consumers, your hotel needs to stay on top [...]
In the first two posts in this series we introduced the SMAC Stack – Social, Mobile, Analytics, Cloud – both in general terms and in the ways it’s starting to filter into the hospitality industry. In this post, we’ll talk about the future of the SMAC Stack when it comes to guest management. Consider the [...]
I'm back talking SMAC. In the last post, we introduced the concept of the "SMAC Stack" - the way Social, Mobile, Analytics and Cloud are interacting to change the way we operate online. Now let's continue that conversation and take a look at some ways this evolution is already happening in the hospitality industry and [...]
