The holiday season is one of the most busy times of year for any hospitality company or hotel. Travel across the country increases to peak levels as families and friends gather to celebrate the season. As a hotel you need to be ready to meet the demands of your guests and react to any issues [...]
We’ve covered the SMAC Stack – Social, Mobile, Analytics, Cloud – from a few different angles, including the future of guest management. In this final post, we’ll look at everything else. In the face of The Digitization of Everything, if there’s one advantage hotel operators have it’s that hotels exist as physical spaces. You can’t [...]
In the first two posts in this series we introduced the SMAC Stack – Social, Mobile, Analytics, Cloud – both in general terms and in the ways it’s starting to filter into the hospitality industry. In this post, we’ll talk about the future of the SMAC Stack when it comes to guest management. Consider the [...]
I'm back talking SMAC. In the last post, we introduced the concept of the "SMAC Stack" - the way Social, Mobile, Analytics and Cloud are interacting to change the way we operate online. Now let's continue that conversation and take a look at some ways this evolution is already happening in the hospitality industry and [...]
Tips For Streamlining Daily Hotel Operations Running a hotel, resort, lodge, or hospitality business can be a difficult juggling act. And in a service oriented industry, where daily hotel operations are everything, it is essential that you create an atmosphere where profitability is maximized by booking revenues, social marketing, and enhancing the guest experience. Here [...]
Travel is a true global economic industry that takes place in destinations around the world – from metropolitan cities, small towns and villages to some of the most remote places on the planet. It is one of the largest economic sectors, creating jobs, boosting tax revenues, encouraging capital investments and contributing trillions of dollars every [...]
The online world is a place of rapid evolution, as thousands of startups and millions of programmers come up with ideas, hurriedly build them and then throw them into the market to see how people respond. This process tends to happen in waves, as everyone rushes to build social platforms (for example) and then as [...]
