Since Apple first introduced the iPhone in 2007, the world has seen massive expansion in the use of smartphones and tablets, with an estimated four billion of these devices currently in use globally. They have become a huge part of our lives, and for many people, a sense of security, connection, and comfort. So it’s… Continue Reading The Remote Front Desk: Breaking down Barriers with Mobile Guest Delight
Hoteliers already realize that competition in the hospitality industry has never been keener. So, it’s crucial for owners and managers to creatively consider how they can distinguish themselves from the crowd, while improving guest satisfaction, encouraging repeat stays, and generating a positive reputation. However, if you are still using an Excel sheet, a notebook, and a… Continue Reading Touch Points, Technology, and Hotel Management Systems
The number of items lost by hotel guests each month and the time hotel staff spend looking for and returning them can be staggering—and expensive. According to the recent "Motel 6 Left behind Survey" conducted by Kelton Global, over 54 percent of travelers report that they have left something behind in a hotel room. The… Continue Reading The “Win-Win” of Today’s Hotel Lost and Found Technology
Imagine guests walking into your hotel and stopping at the front desk not to check-in and pick out a room, but just to chat about their trip, get their keys, and go. As increasingly tech-smart guests, often referred to as the Digital Elite, manage most aspects of their lives and travel from their tablets and… Continue Reading Your Room is Waiting: The Value of Mobile Guest Engagement
December 21, 2015 IN A WORLD … where many corporations are cutting back or even skipping holiday events all together, SkyTouch Technology team members were treated to a surprise of epic proportions: Fresh from its national debut, a private screening of Star Wars “The Force Awakens” in glorious IMAX 3D at the Phoenix Desert Ridge… Continue Reading STAR WARS. IMAX. 3D: SkyTouch Goes to the Movies!
On December 10, SkyTouch Technology was honored with the coveted Vantage 2015 International Educational Conference & Trade Show Vendor Commitment Award in Las Vegas, Nevada. Each year, the award recognizes one vendor that most embraces the Vantage family, excelling as a strategic partner through excellence in programs, products, and service to Vantage members. “SkyTouch has… Continue Reading SkyTouch Wins Vantage 2015 Vendor Commitment Award
On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically handed a cookie “for being a loyal guest.” Bob felt special. But by the fourth check-in, the cookie bit was getting old. And everyone was… Continue Reading Beyond the Cookie: Loyalty Programs for your Bottom Line
In Part Two of our series on the Internet of Things, we discuss the present and future state of connected technology in the hospitality industry. Catch up on Part 1 here. How will the Internet of Things (IoT) – that vast connection of objects, applications, communication and data analysis foreseen as the wave of the… Continue Reading Part Two: Upgrading Hospitality with the Internet of Things
In this two-part series, we discuss the Internet of Things (IoT) – what it is, the trajectory it may follow and how it will impact the hospitality industry. In a nutshell, the Internet of Things is an encompassing term that refers to a future where ordinary things are embedded with sensors and wireless communication to… Continue Reading Welcoming the Internet of Things to Hotels
Hotel companies can now boost operational performance while also enhancing the guest experience through our integration of leading real-time identity authentication and validation solution Intellicheck Mobilisa’s Guest ID™ into SkyTouch Hotel OS®, the most widely used cloud-based hotel operating system. The software integration aims to reduce fraud while expediting check-in, resulting in a quicker, more… Continue Reading SkyTouch Partners With Intellicheck Mobilisa’s Guest ID
