Project Description

The Americas Best Value Inn Marquette is your best choice in the Upper Peninsula during winter or summer. A short distance from hiking trails, trout and salmon fishing and direct access to the best bike and snowmobile trails, downhill skiing, cross country skiing and shore activities on beautiful Lake Superior. Everything at Americas Best Value Inn Marquette is driven by the desire to provide exceptional service, dedication to detail and a friendly, comfortable environment. Join the family at the Americas Best Value Inn Marquette – You Deserve It.
https://www.redlion.com/abvi-marquette

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SkyTouch Technology provides cloud-based technology for the popular area hotel, helping it lower expenses while achieving higher rates.


Core Challenges

  • Limited ability to compete in their market
  • Technical roadblocks, decreasing employee productivity
  • Manual rate changes
  • Zero remote access

SkyTouch Solution

  • Automated and remote revenue management
  • Cloud-based mobility
  • Online training and 24/7/365 customer support

Results

  • Rate changes across ALL channels has increased revenue
  • Remote access, allowing management to answer questions anywhere
  • Online training and customer support have reduced training time and costs significantly

“I always recommend your customer support to anyone in the hotel business. Your dedication to having plenty of staff running the phones, really helps us fix problems and get back to work with great efficiency.” Amanda Rousseau General Manager, Cobblestone Inn & Suites “The system was a very easy install…it went so smooth we said let’s get it in as many properties as fast as we can.” Albert Gosche Corporate Director of Revenue, Broughton Hotels “They make us all feel welcome, where others make you feel incompetent.” Steve Baggett GM, Cobblestone Hotels & Suites, Newton, IL “…they [SkyTouch] are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.” Vijay Patel Owner, Millwood Inn & Suites “The support at SkyTouch is what really stood out to me and it makes everything so easy and seamless.” Mark Choe Director of Sales and Marketing, The Pines Resort “The rate and channel manager allow us to be profitable and quickly adjust rates when we need to. Having everything in one window makes it incredibly easy and efficient.” Edwin Cruz General Manager, El San Geronimo Hotel “We have been able to increase occupancy and ADR to produce better revenue because of the features and controls.” Jay Shah General Manager, The Wharf Inn