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So far skytouchblog has created 246 blog entries.

Cyber Security: Your Hotel May Depend On It

The security of your data is critical to your business. Credit card fraud topped $24.7 billion in 2016, according to Nilson. Hoteliers must follow strict rules based on the Payment Card Industry Data Security Standard (PCI DSS), which requires all companies that accept, process, store or transmit credit card information to maintain a secure data [...]

By |2019-02-11T19:44:13+00:00May 8th, 2018|Webinars|

Harnessing Your Hotel Data to Drive Profitability

There’s an old Latin adage “knowledge is power.” Though the phrase itself dates to early recorded history, it’s still as relevant today as ever. It’s especially true for the modern hotel business. It’s now possible to turn what was once invisible data into actionable insights from which to make smarter, more competitive decisions. In order [...]

By |2019-02-11T19:30:28+00:00April 24th, 2018|Hospitality Industry Trends|

That Reservation Could be Costing You

One of the biggest challenges to a hotelier’s bottom line is guest acquisition costs. It’s why we’re seeing major hotel companies such as Hilton create ad campaigns designed to encourage customers to book direct. According to Forbes.com, third-party online travel agencies (OTAs) charge up to 30% in commission fees per reservation. For a room that [...]

By |2018-04-17T21:31:43+00:00April 17th, 2018|Distribution Management, Hospitality Industry Trends|

Property Spotlight: King Hendrick Motel – Lake George

After a winter full of blizzards, many in the Northeast are dreaming of summer right now. This week we travel to upstate New Year to visit a seasonal property that is part of the SkyTouch customer community. The King Hendrick Motel sits on four acres in the heart of Lake George, New York, and features [...]

By |2019-02-11T19:36:12+00:00April 9th, 2018|Hotel Customer Spotlight|

Monetize Your Hotel Guest Check-In

Hotels are now charging guests more than ever before. But in many markets, new hotel construction is eating away at demand and lowering overall occupancy. That makes it more difficult to continue increasing rates at the same pace as the last several years. According to R. Mark Woodworth, Senior Managing Director of CBRE Hotels’ Americas [...]

By |2019-02-11T19:34:54+00:00March 28th, 2018|Hospitality Industry Trends|

How The Cloud Makes Hotels More Efficient To Operate

North American hotels are experiencing record revenue as the economy continues to grow. In January the U.S. added 200,000 jobs, according to the Bureau of Labor Statistics. In fact, the U.S. economy experienced job growth for 88 months in a row, according to a report by NPR. But there is a downside of all this [...]

By |2019-02-13T16:43:03+00:00March 20th, 2018|Cloud-based PMS|

More ‘New’ Hotels Coming. Are you Ready?

Rapid new hotel development and increased renovations of older properties have transformed local and regional markets across the United States, forcing many hoteliers to consider new strategies to stay competitive. According to Lodging Econometrics, by the end of 2018, the number of hotels and rooms in the United States is forecast to grow by 2.5%. [...]

By |2019-02-11T19:32:50+00:00March 14th, 2018|Employee Training / Turnover, Rate Management|

Hotel Spotlight: River Lodge & Grill

It is time to feature another member of the SkyTouch community. This week we travel to Boardman, Oregon where the River Lodge & Grill offers guests panoramic views of the Columbia River. In fact, it is the only hotel that is right on the river in all of Boardman and the surrounding area. This pet-friendly [...]

By |2019-02-11T19:36:25+00:00March 6th, 2018|Hotel Customer Spotlight|

Get to Know the Ohio House Motel

We love featuring SkyTouch customers with great stories. This week we feature the Ohio House Motel in the heart of Downtown Chicago, IL. It is located on a spot coveted by fans of the Chicago Marathon. “We're the main spot where everybody starts,” said Edgar Bran, General Manager of the Ohio House Motel. “Literally everybody [...]

By |2019-02-11T19:36:27+00:00February 23rd, 2018|Hotel Customer Spotlight|

Hotel Technology: Trends or Fads?

Be warned. Not every hotel industry technology is long lasting. For every one that sticks, many more quickly fade into obscurity. Remember in-room fax machines? Keyboards for in-room TVs? Bathroom phones? When spending hard earned dollars, hoteliers must be sure their investment pays itself back many times over. Which can be tricky if you don’t [...]

By |2018-02-13T21:55:24+00:00February 13th, 2018|Hospitality Industry Trends|
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