Project Description

Millwood Inn & Suites

Core Challenges

  • Outdated PMS with update issues
  • Complicated interface
  • Difficulty with interface integrations

SkyTouch Solution

  • Free and seamless upgrades & automatic updates
  • Easy to learn and use interface
  • 24/7/365 free live support


  • Training time and cost drastically reduced
  • Happy and confident staff
  • Seamless integrations with support that is there when needed

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Located just south of San Francisco in Millbrae, CA, this contemporary boutique hotel welcomes both business and leisure travelers alike. A mix of lifestyle inspired amenities and a relaxed coastal vibe creates the perfect space for relaxation, work, and exploring the Bay Area.

Millwood Inn & Suites

Located less than three miles from San Francisco International Airport, Millwood Inn & Suites offers an engaging space with amenities and services designed for business and leisure travelers. This ideal destination is walking distance to many restaurants, shops, and entertainment venues which leads to a high influx of bookings. Vijay Patel, Owner at Millwood Inn & Suites, needed a PMS that was able to keep up with his reservations and staff. Millwood Inn & Suites

Working with an outdated PMS that had technical issues with their updates was when Patel decided it was time for a change. He stated, “We were with our old PMS and they went through an update and completely erased all of our information, and we were out of a PMS for over a week. It was very frustrating. At that time, we decided that we had had enough.”

Patel began looking online and came across SkyTouch Technology through his searches as well as in a few hospitality magazines. When Patel decided to reach out to the SkyTouch sales team, he was sold. Patel expressed, “The main thing is ease of use, and the service I received from Sales. Sales [team] was so helpful and answered all my questions. The main thing I wanted was something that is stable and easy for my staff to get used to, and that was SkyTouch.”

Millwood Suite Millwood Inn & Suites has now been with the SkyTouch hotel operations platform for more than two years, and Patel attributes a lot of their success to the system. With an incredibly intuitive interface, the Millwood Inn & Suites staff gets up and running quickly. Training costs have greatly reduced due to the easy-to-use system and Patel’s staff is thrilled to start working with confidence right away. Another success factor is the SkyTouch integrations. Patel states, “The other thing with SkyTouch is that they are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.”

"SkyTouch really does listen and they continue to grow the system to match the needs of the people using it." Josie Kilgore Brand President, Cobblestone Hotels and Suites “We look at it as a true partnership, so we are helping each other grow. Having that relationship with SkyTouch is important to both of our success.” Amanda Saye VP of Franchise Operations, GreenTree Hospitality Inc. “We are finding great value and payback versus anything else out there on the market, and I have seen them all.” Greg Posmantur CEO and Managing Partner, JYI Hospitality “The ability to adjust rates on the fly with remote access is the biggest advantage.” Dylan Clarke General Manager, Jays Inn and Suites “After using 7 different systems, SkyTouch was the most intuitive and user-friendly. Everything including the reporting system was remarkably easy to manage.” University Inn Fresno, CA “I am so impressed by the amazing customer service. I can call in with my question and the person I am speaking with knows how to quickly assist. It feels like I am talking to a SkyTouch EXPERT whenever I call in.” Esther Yoon GM, Morning Glory Inn & Suites