Project Description

Welcome to the Cobblestone Hotel & Suites in Newton, Illinois. Cobblestone Newton is a beautiful hotel that is conveniently located near everything that Newton, Illinois has to offer including Dynergy Newton Power Station. The hotel provides easy access for traveling to and from routes 33 and 130. Located south of Interstate 70 and east of Interstate 57, Cobblestone Newton is within 150 miles of both St. Louis, Missouri and Indianapolis, Indiana.

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Located in the small town of Newton, IL, this three-year-old hotel is the only branded hotel in town and offers ‘Big city quality’ perfect for business travelers, vacation fun, and relaxation seekers. Steve Baggett, GM of Cobblestone Hotels & Suites looked to SkyTouch Technology to help increase staff satisfaction and performance overall.

Core Challenges

  • High staff turnover
  • Continuous staff training on a myriad of tasks
  • Poor report pulling and time-consuming rate management

SkyTouch Solution

  • Online and in-person training to improve employee knowledge, decreasing turnover
  • Automated revenue management rules ensure the hotel is always achieving the best rate
  • Cloud-based mobility and robust reporting decreases costs and increases accuracy of property financials


  • Ease of use, resulting in a happy staff and less turnover
  • Better reporting to allocate daily tasks and stay on top of the property’s financial health
  • Ability to change rates across ALL channels, improving bottom line

“I always recommend your customer support to anyone in the hotel business. Your dedication to having plenty of staff running the phones, really helps us fix problems and get back to work with great efficiency.” Amanda Rousseau General Manager, Cobblestone Inn & Suites “The system was a very easy install…it went so smooth we said let’s get it in as many properties as fast as we can.” Albert Gosche Corporate Director of Revenue, Broughton Hotels “They make us all feel welcome, where others make you feel incompetent.” Steve Baggett GM, Cobblestone Hotels & Suites, Newton, IL “…they [SkyTouch] are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.” Vijay Patel Owner, Millwood Inn & Suites “The support at SkyTouch is what really stood out to me and it makes everything so easy and seamless.” Mark Choe Director of Sales and Marketing, The Pines Resort “The rate and channel manager allow us to be profitable and quickly adjust rates when we need to. Having everything in one window makes it incredibly easy and efficient.” Edwin Cruz General Manager, El San Geronimo Hotel “We have been able to increase occupancy and ADR to produce better revenue because of the features and controls.” Jay Shah General Manager, The Wharf Inn