24/7/365 Live Help

SkyTouch Technology strives to provide the best service possible with every contact. We operate in an industry built on satisfaction. Our team specializes in helping you get the answers you need so you can focus on what matters most—your guests. Our entire team receives specialized training to ensure you’re receiving the best service possible. From rates and reservations to check-in and check-out, we are here to help 24 hours a day!

Technical Support

SkyTouch Customer Service Agent

Experiencing technical issues? Our team of experts is here to help!

Billing and Accounting

SkyTouch Billing and Accounting Customer Service Agents

For questions with your invoice or account, talk to one of our billing specialists here.

Product Advice

SkyTouch Support Agent

Looking for more information on our products? Contact our product professionals now!

“We initially had a system that just grew to be outdated and wasn’t keeping up with the modern technology that is needed to successfully run a property.” Kyle Lee VP of Marketing, Vagabond Inn “The system was a very easy install…it went so smooth we said let’s get it in as many properties as fast as we can.” Albert Gosche Corporate Director of Revenue, Broughton Hotels “The other thing with SkyTouch is that they are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.” Vijay Patel Millwood Inn & Suites “…they [SkyTouch] are willing to help us integrate all of our interfaces. Technical support is really helpful, and they get things working like they’re supposed to.” Vijay Patel Owner, Millwood Inn & Suites “The support at SkyTouch is what really stood out to me and it makes everything so easy and seamless.” Mark Choe Director of Sales and Marketing, The Pines Resort “The rate and channel manager allow us to be profitable and quickly adjust rates when we need to. Having everything in one window makes it incredibly easy and efficient.” Edwin Cruz General Manager, El San Geronimo Hotel “We have been able to increase occupancy and ADR to produce better revenue because of the features and controls.” Jay Shah General Manager, The Wharf Inn

SkyTouch Support by the Numbers

91%

Satisfaction Rate

On average, our support team receives a 91% survey satisfaction rate.

99.9%

High Availability

With a 99.9% uptime, worry less about system outages.

90%

Incidents Closed on the Same Day

Over two-thirds of support incidents are closed the same day they are opened.

SkyTouch University Logo

If you are coming on board with us, training new staff, or providing ongoing training to existing staff, the self-paced eLearning modules through SkyTouch University help users acquire the know-how to navigate our system with utmost confidence. Each learning path is customizable with courses specific to each individual role and hotel managers can log in anytime to easily view employee training progress. With cross-property reporting available for the entire organization, this tool will help you throughout your journey with SkyTouch.

If you are coming on board with us, training new staff, or providing ongoing training to existing staff, the self-paced eLearning modules through SkyTouch University help users acquire the know-how to navigate our system with utmost confidence. Each learning path is customizable with courses specific to each individual role and hotel managers can log in anytime to easily view employee training progress. With cross-property reporting available for the entire organization, this tool will help you throughout your journey with SkyTouch.

Customer Community

The SkyTouch Customer Community was designed for our customers. Once you are an active system user, the Customer Community will provide you with articles to answer all your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. Go here for information on the system status, open and follow up on your Technical Support cases and post ideas to help us make the system work better for you. This, and so much more, can be found in the SkyTouch Customer Community.

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Customer Community

The SkyTouch Customer Community was designed for our customers. Once you are an active system user, the Customer Community will provide you with articles to answer all your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. Go here for information on the system status, open and follow up on your Technical Support cases and post ideas to help us make the system work better for you. This, and so much more, can be found in the SkyTouch Customer Community.

Frequently Asked Questions

All our emails are answered within 24 hours.

The SkyTouch Customer Community will provide you with articles to answer all of your questions. You will find notifications for upcoming maintenance and releases, as well as past release documentation. The community allows you to post ideas to help us make the system work even better for you.

Enter the Community by following this link: https://skytouchcommunity.force.com/Customers/custCommunityLogin

Prices vary based on your preferences. Following our pricing sheet here and get in touch with a product specialist to build a plan that is right for you.

We are here 24/7/365 with live support at no additional cost.

Yes. SkyTouch is 100% cloud-based meaning that you can access your system and reports from any device with an internet connection, even your phone.