Project Description

Nestled along the shores of Bass Lake, the Pines Resort provides exceptional lodging in one of the world’s most beautiful natural settings. Surrounded by recreational fun such as boating, fishing, swimming and much more, guests can enjoy a variety of mountain or lakefront suites and cabins.
www.basslake.com


Core Challenges

  • Outdated PMS not fitting resort needs
  • Complex interface
  • Long onboarding times due to an old system

SkyTouch Solution

  • Intuitive system that is easy to learn & use
  • Speedy onboarding
  • 24/7/365 Live customer support

Results

  • Training time and cost greatly reduced
  • Fast and seamless onboarding
  • Cloud-based convenience, increasing guest attentiveness

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The Pines Resort on beautiful Bass Lake is known for being the only lakeside resort in the Yosemite area. The property features something for everyone with cabins, suites, two restaurants, a bar on the marina and a full market with gas station – all within walking distance. This little village is the perfect stay for locals, tourists, business groups, and weddings alike. With a vast majority of lodging requests, SkyTouch has been a major help in helping facilitate everything smoothly.

It all started at AAHOA. Mark Choe, Director of Sales and Marketing at the Pines Resort was at the major conference with an agenda to find a PMS that would better suit his resort’s needs. Choe stated,

“We came from a very old PMS that had a lot of issues with onboarding speed and didn’t have a lot of the features we needed.” “I met with Rose Cerato of SkyTouch Technology, and she was so incredibly helpful with answering every single question then as she still is today. The support at SkyTouch is what really stood out to me and it makes everything so easy and seamless.”

With so many systems out there, SkyTouch was the clear choice because of its ease of use, great interface and price. “We were looking at about ten different systems. SkyTouch was extrememly user-friendly, has a nice interface, and the price was great,” said Choe. SkyTouch is very intuitive which speeds up onboarding and greatly reduces the time and money spent to train staff. With 24/7/365 live support, product professionals are always ready to assist so that the staff can spend their time focusing on their guests. Choe states, “The system is very intuitive, we don’t even have to train front desk staff on how to book a reservation because it is that easy! When we were comparing it to other systems out there, this was a no brainer because of the ease of use. And overall the system is priced really well.”

Switching to a PMS on the cloud has also been a major benefit to the resort. The ability to check reservations and pull reports when away from the property has been very handy for the staff. The Pines Resort prides itself on its attentive guest service for a complete lodging experience, so having the convenience of the cloud has been key in their success.