Monthly Archives: July 2018

Case Study: Cobblestone Hotels

Based in Neenah, Wisconsin, Cobblestone Hotels is a premiere upper-midscale brand with currently over 140 hotels open, under construction or in development across 18 different states in  the United States. Founded in 2008, Cobblestone was a small brand and couldn’t originally envision the success they achieved in ten years.   That success came from finding [...]

By |2018-07-31T16:52:30+00:00July 31st, 2018|Hotel Customer Spotlight|

3 Ways to Improve Guest Loyalty at Your Hotel

Encouraging guests to come back time after time can be a challenge. Whether you run a hotel chain or a quaint, boutique bed and breakfast, guest loyalty is likely one of your main priorities. Since many hotels now have to compete not only with each other but also with OTAs and platforms such as Airbnb, [...]

By |2018-07-23T17:45:46+00:00July 23rd, 2018|Guest Loyalty|

3 Ways Technology Can Improve Your Hotel’s Concierge Services

Hotels that are dedicated to providing great customer service devote a substantial amount of time and energy developing and cultivating their concierge services. The concierge desk provides valuable services to guests and can ensure that their stay is an overwhelmingly pleasant one, and in today’s digitally connected world, concierge desks must use hotel technology to [...]

By |2019-02-11T19:39:54+00:00July 11th, 2018|Hospitality Industry Trends|